Sanofi
IncidentManagementReliabilityEngineer
“Incident Management Reliability Engineer at Sanofi. Skills: Incident Management, Reliability Engineering, Automation. Manage Major Incidents. Act as command centre lead”
What You'll Achieve.
Minimize disruptions; Rapid recovery from major incidents; Continuously improve system performance; Continuously improve system availability; Reduction in number of recurring incidents; Reduction in impact of recurring incidents; Adherence to SLA/SLO targets; Completion rate of post-incident actions; Stakeholder satisfaction; Transparency during incidents
Industry & Context.
Root cause elimination
What They're Looking For.
Must Have
8+ years' experience
Nice to Have
ITIL v4 or Service Operations certification, SRE Foundation / Practitioner certification, Cloud certifications (AWS, Azure, or GCP), Incident Command System (ICS) or equivalent leadership training in crisis response
What You'll Do.
Manage Major Incidents
Act as command centre lead
Ensure incident documentation
Drive post-incident-reviews
Maintain communication processes
Enhance service reliability
Implement automated recovery
Analyze incident trends
Develop reliability plans
Participate in capacity planning
Participate in change reviews
Participate in failure analysis
Develop SLOs/SLIs/SLAs
Identify recurring issues
Lead root cause elimination
Automate operational tasks
Enhance service recovery
Contribute to Major Incident Process evolution
How You'll Work.
Team & Collaboration
Collaborate with service owners; Collaborate with platform teams; Coordinate across technical teams; Coordinate across business teams; Partner with problem management
Communication Scope
Verbal communication; Written communication; Stakeholder communication
Process & Methodology
Incident Command
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