IQVIA
Life sciences
IncidentManagement/ITIL
Neural analysis suggests this role is
optimal for Mid candidates.
“Incident Management/ ITIL at IQVIA. Skills: Incident Management. Initiate incident bridges. Manage incident bridges”
Industry & Context.
What They're Looking For.
Must Have
Bachelor's Degree, Five (5) years IT Service Management Experience, minimum 2 years in Incident Management
What You'll Do.
Initiate incident bridges
Manage incident bridges
Ensure timely updates
Ensure timely escalations
Share updates with technical teams
Share updates with service owners
Share updates with end users
Maintain chronological record of events
Maintain chronological record of decisions
Confirm incident ownership
Coordinate with service owners
Coordinate with business partners
How You'll Work.
Team & Collaboration
Technical teams; Service owners; End users; Business partners
Full Job Description
Job Overview - Incident Manager The Incident Manager plays a pivotal role in coordinating, documenting, and communicating during incident resolution. Key responsibilities include: Facilitating the Incident Process: Initiating and managing incident bridges, ensuring timely updates and escalations. Communication Management: Sharing updates with technical teams, service owners, and end users. Documentation: Maintaining a chronological record of events and decisions. Stakeholder Engagement: Confirming incident ownership and coordinating with SMEs, service owners, and business partners Qualifications • Bachelor's Degree • Five (5) years IT Service Management Experience with minimum 2 years in Incident Management Req IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at [https://jobs.iqvia.com](https://jobs.iqvia.com/) IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
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