Amazon Web Services
Cloud Computing
IncidentManagementEngineerIIbilingual(Mandarin&English),AWSIncidentDetectionandResponse
“Incident Management Engineer II- bilingual (Mandarin & English), AWS Incident Detection and Response at Amazon Web Services. Skills: Incident Management, Cloud Computing, Customer Support. Drive resolution of customer impacting incidents. Drive critical customer escalations”
Industry & Context.
Analytical acumen; Dive deep; Solve complex problems; Troubleshoot recurring platform issues
Work weekends, Work public holidays
What They're Looking For.
Must Have
Bachelor's degree in computer science or equivalent, Experience in technical support, Experience in network and operating system support, Experience with database administration, Experience in information security and compliance, Experience with continuous integration and continuous delivery, Experience in software development with object oriented language, Experience with virtualization, orchestration and cloud computing
Nice to Have
Bachelor's degree
What You'll Do.
Drive resolution of customer impacting incidents
Drive critical customer escalations
Provide critical incident response
Lead calls with participants
Contribute to Problem Records
Conduct continuous proactive monitoring
Prioritize customer issues
Manage customer issues
Monitor communications during events
Manage communications via channels
Collaborate with AWS stakeholders
Improve customer experience
Develop operational mechanisms
Lead projects for improvements
Drive operational improvements
Create standard operating procedures
Review standard operating procedures
Identify recurring platform issues
Troubleshoot platform issues
Own projects for improvements
How You'll Work.
Team & Collaboration
Collaboration with Engineering Teams; Key stakeholders across AWS
Communication Scope
Written communication; Verbal communication
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