MBPS
IncidentManagementandBusinessContinuitySpecialist
“Incident Management and Business Continuity Specialist at MBPS. Skills: Incident Management, Business Continuity Management, Risk Management. manage and coordinate end‑to‑end incident and crisis response activities. deliver leadership‑ready impact analysis and risk mitigation strategies”
Industry & Context.
impact analysis; risk mitigation; assessing disruption risks; developing forward‑looking strategies
What They're Looking For.
Must Have
3+ years of experience in incident management, business continuity management or risk management, Experience developing and implementing recovery documentation including, but not limited to, business continuity plans, crisis management plans, and relevant documents such as vendor or employee call trees, Familiarity with the Service Now platform, Archer and Fusion
Nice to Have
Proven experience managing communications with senior leadership and key stakeholders during business disruptions, communication and diplomacy skills, with the ability to clearly convey complex and sensitive information to diverse audiences, Working knowledge of regulatory requirements and relevant industry practices, with the ability to apply them in a business continuity or risk management context
What You'll Do.
manage and coordinate end‑to‑end incident and crisis response activities
deliver leadership‑ready impact analysis and risk mitigation strategies
lead Business Continuity Management initiatives—including BIAs
and reporting—to ensure operational resilience and continuity during business disruptions
Independently manage incidents
and leadership updates to mitigate information
and operational risks
Conduct in‑depth impact analysis by integrating multiple incident inputs
and delivering insightful
decision‑ready updates to leadership
Challenge existing approaches by assessing disruption risks and developing forward‑looking strategies to reduce impact and improve outcomes
Support crisis response activities during business disruptions in partnership with Global Resilience teams and Canada Operations stakeholders
Lead Business Continuity Management (BCM) activities
including facilitating BCM processes
reviewing and updating BIAs
and maintaining BCPs aligned to recovery requirements
Support BCM testing and reporting by planning exercises and developing accurate
insightful business reports using Power BI
How You'll Work.
Team & Collaboration
Coordinate and facilitate cross‑functional response efforts with Operations, IT, Product, Compliance, Legal, Marketing, and other stakeholders to ensure effective remediation; Support crisis response activities during business disruptions in partnership with Global Resilience teams and Canada Operations stakeholders
Communication Scope
communication and diplomacy skills; ability to clearly convey complex and sensitive information to diverse audiences
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