Pavago
Staffing and Recruiting
InboundSales&CustomerServiceRepresentative-(HomeServices)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Inbound Sales & Customer Service Representative - (Home Services) at Pavago. Skills: Inbound sales, Customer service, Appointment booking, Sales conversion. Handle high-volume inbound calls. Understand customer needs”
What You'll Achieve.
High call-to-booking conversion rates; Consistent appointment scheduling accuracy; Membership conversions; Positive customer feedback; Clean CRM documentation; Turn inbound calls into revenue; Turn inbound calls into satisfied customers
Industry & Context.
Problem solving
U.S. Hours, Evening rotation, Weekend rotation
What They're Looking For.
Must Have
Inbound sales experience, Call center sales experience, Customer service with conversion targets, Convert inbound calls into bookings, Objection handling ability, Upselling ability, Professional English communication, Experience using CRM tools, Experience using call management tools
Nice to Have
Home services experience, ServiceTitan experience, High-volume call environments experience, Membership sales experience, Subscription sales experience
What You'll Do.
Handle high-volume inbound calls
Understand customer needs
Recommend the right service
Guide conversations toward booked appointments
Book service appointments accurately
Book service appointments efficiently
Introduce membership plans
Explain membership plans
Identify upsell opportunities
Balance service and sales
Log bookings accurately
Follow structured scripts
Maintain customer records
De-escalate frustrated customers
Deliver customer experience
Coordinate with offshore team members
How You'll Work.
Team & Collaboration
Dispatch teams; Operations teams; Offshore team members
Communication Scope
English communication
Full Job Description
### **Inbound Sales & Customer Service Representative (Home Services) – Remote | High-Volume Calls | Appointment Booking** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Hours (Evenings + Weekend Rotation Required) ### **About the Role** We’re hiring an **Inbound Sales & Customer Service Representative** to handle high-volume inbound calls, assist customers with plumbing needs, and convert conversations into **booked service appointments and memberships**. This is a **sales-driven customer service role** — not just answering calls. You’ll guide conversations, solve problems, and confidently move customers toward action. If you’re comfortable on the phone, enjoy helping people, and want to build real **inbound sales skills** , this role is built for you. ### **What You’ll Own** ### **Inbound Calls & Sales Conversations** * Handle high-volume inbound calls with confidence and professionalism * Understand customer needs and recommend the right service * Guide conversations toward **booked appointments** using proven scripts * Build trust quickly and maintain a calm, solution-focused tone ### **Scheduling, Sales & Upselling** * Book service appointments accurately and efficiently * Introduce and explain **membership plans (Pipeline Club)** * Identify upsell opportunities without hurting customer experience * Balance service + sales in every interaction ### **CRM & Systems Management** * Log calls, bookings, and notes accurately in CRM systems * Follow structured scripts, workflows, and SOPs * Maintain clean and complete customer records ### **Customer Experience & Retention** * Handle objections and concerns with confidence * De-escalate frustrated customers professionally * Deliver a consistent, high-quality customer experience ### **Team Collaboration** * Work closely with dispatch and operations teams * Coordinate with offshore team members for smooth service delivery * Share feedback to improve scripts, tools, and workflows ### **What Success Looks Lik
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