Encoura
Education
Inbound/OutboundEnrollmentSpecialist,Temporary
“Inbound/Outbound Enrollment Specialist, Temporary at Encoura. Skills: Enrollment process, Family needs assessment, Program recommendation. Guide families through options. Assess family needs”
What You'll Achieve.
Meet employee attendance KPIs; Meet phone productivity KPIs; Meet enrollment KPIs; Meet call quality KPIs; Meet customer satisfaction KPIs; Meet customer loyalty KPIs; Meet schedule adherence KPIs
Industry & Context.
Temporary assignment
What They're Looking For.
Must Have
18 years or older, High School Diploma, English proficiency C1, Computer knowledge, Multi-tasking skills, Internet navigation skills, Work full-time schedule, Reside within approved state, Home Internet 30 Mbps download, Home Internet 15 Mbps upload, Home Internet 100ms ping or less, Cable, Fiber, or DSL internet, Wired connection required, Enroll in Multi-Factor Authentication
Nice to Have
College degree preferred, Some college completed preferred, 1+ year customer service experience
What You'll Do.
Guide families through options
Recommend best-fit programs
Support enrollment process
Deliver exceptional experience
Meet performance goals
Determine best options
Share details about options
Develop relationships with parents
Generate interest in products
Enhance interest in services
Communicate next steps
How You'll Work.
Communication Scope
Written communication; Oral communication
Applying for this Inbound/Outbound Enrollment Specialist, Temporary role?
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