Capita
Government
InboundEnquiryCentreAdvisors
“Inbound Enquiry Centre Advisors at Capita. Answer calls from claimants/representatives. Deal with queries professionally”
Industry & Context.
Commit to training programme, No annual leave first 6 weeks, Satisfactory vetting completion
What They're Looking For.
Must Have
Good listening skills, Ability to work well within a team, Ability to take ownership of issues, Polite and professional telephone manner, Genuine enthusiasm for customer service, Good time management, High attention to detail, Accurate data inputting, Ability to work a range of shift patterns, Adaptable to change
What You'll Do.
Answer calls from claimants/representatives
Deal with queries professionally
Ensure highest standard of claimant experience
Complete administrative tasks
Perform other duties as required
How You'll Work.
Communication Scope
Clear explanations
Applying for this Inbound Enquiry Centre Advisors role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Capita?
Real rants from real employees. Read before you apply.