TruGreen
InboundCustomerServiceRetentionRepresentative
“Inbound Customer Service Retention Representative at TruGreen. Skills: Customer Service, Sales, Retention. Receive inbound calls from customers. Resolve concerns and present offers”
What You'll Achieve.
Meet product, and service sales retention targets
Industry & Context.
Problem Solving and Decision Making
Sit, stand and walk, Use hands and arms to handle, feel or reach, Speak and hear, Use close vision abilities, Lift or move up to 25 lbs. independently, Stoop, kneel, crouch or crawl, Physically located in the United States
What They're Looking For.
Must Have
High school diploma or general education degree (GED), Up to one-year related experience and/or training, At least 1Year Sales or 2 Years Customer Care experience, Ability to build customer relationships and provide customer service, Knowledge and ability to cope with and resolve escalated customer service issues, Conflict resolution skills, Knowledge of company products and services, Attention to detail and accuracy, Written and verbal communication skills, Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint), Mathematical skill to calculate figures and amounts such as discounts, commissions, proportions, percentages, area and volume, Time management skills, including punctuality for on-time attendance, Ability to prioritize, organize, and perform multiple tasks, Ability to speak, read and write fluently in English
Nice to Have
Associate degree from a two-year college or technical school
What You'll Do.
Receive inbound calls from customers
Resolve concerns and present offers
Retain customer's business
Use saving techniques
Meet product and service sales targets
Retain customers requesting termination
Reward loyal customers
Provide follow-up on customer complaints
Escalate customer issues
Apply 5 Pillar Quality standards
Use save training and specialized offers
Notify customer of findings
Update and maintain customer database
Represent the TruGreen brand
How You'll Work.
Communication Scope
Written communication skills; Verbal communication skills
Applying for this Inbound Customer Service Retention Representative role?
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