Inbound-CustomerServiceRep-CarDealership

We’re looking for a **full-time Service Call Center Representative** to support a **high-volume car dealership** by making outbound calls, sending texts, and following up with customers about their vehicle service needs. This is a **remote position** that follows a **US Eastern Time schedule**. This role is fast-paced, repetitive, and requires **high-volume outbound calling (175+ calls per day)** —so be ready to stay focused, follow scripts, and grind through a structured call list daily. If you’re looking for excitement, this **isn’t it** —but if you’re hardworking, reliable, and comfortable with a **repetitive, structured workflow** , this job could be a great fit. ### **Key Responsibilities:** * **Make 175+ outbound calls per day** to customers regarding upcoming or overdue vehicle service. * **Leave voicemails and send follow-up texts and emails** to ensure customer engagement. * **Use dealership software** to schedule service appointments when customers respond. * **Follow structured daily call campaigns** , including service reminders, state inspections, and promotional offers. * **Accurately track and log all customer interactions** in internal systems. * Maintain **professional and clear communication** throughout all interactions. ### **What You Need to Succeed:** * **Fluent, clear English with a neutral or US-friendly accent.** (Your English must be perfect.) * **Previous call center experience** is highly preferred. * **Comfortable making repetitive, high-volume outbound calls.** * **Tech-savvy** and able to quickly learn new software. * Ability to **follow scripts and handle basic customer questions** after training. * **Reliable internet connection, headset, and a quiet work environment.** * **Availability to work full-time, Monday–Friday, US Eastern Time hours.** ### **Nice to Have (But Not Required):** * Experience working with a **car dealership or vehicle service-related role.(High chance in landing this role)** * Familiarity with **CRM or power dia