Swbc
InboundCustomerServiceAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Inbound Customer Service Agent at Swbc. Skills: customer service, collateral protection insurance, loan portfolios, financial institutions, insurance agents, borrowers/members, updating collateral protection insurance coverage, identifying uninsured loans, resolves inbound calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans, researching, verifying, updating loan insurance information, making outbound calls, doc”
What You'll Achieve.
meeting or exceeding quality expectations to ensure customer satisfaction; meet the average handle time expectations of the calls
Industry & Context.
Handles most complex calls with minimal assistance (lapses, waives, breaks in coverage, and the like).; Provides assistance in and/or refers high-level, complex questions, problems or client complaints to appropriate resources to ensure customer satisfaction.
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
What They're Looking For.
Must Have
workflow and written and verbal communication skills., Able to remain professional and courteous in all interactions with SWBC clients and staff., Able to effectively multi-task., Able to operate a computer and basic office equipment., Able to type 40 WPM accurately., Able to operate a 10-key calculator by touch.
Nice to Have
Minimum one to two (1-2) years of in-bound, out-bound or other related call center, telemarketing or related experience in insurance or banking environment, preferred.
What You'll Do.
Resolves inbound calls regarding routine collateral protection insurance coverage questions
inquiries and/or problems on the status of insurance on loans made by borrowers/members
financial institutions and insurance agents by researching
updating loan insurance information
making outbound calls and documenting the affected account’s history file.
Responsible for meeting or exceeding quality expectations to ensure customer satisfaction.
ensuring promptly logged into the system and available for calls.
Responsible for handling the calls effectively and efficiently
multi-tasking to meet the average handle time expectations of the calls.
Handles most complex calls with minimal assistance (lapses
Provides assistance in and/or refers high-level
problems or client complaints to appropriate resources to ensure customer satisfaction.
Updates the system with pertinent insurance data
adhering to department procedures.
Performs other duties/campaigns assigned by management.
How You'll Work.
Communication Scope
written and verbal communication skills; professional and courteous in all interactions
Full Job Description
SWBC is seeking a talented individual to provide customer service support for loan portfolios to financial institutions, insurance agents and borrowers/members by assessing and updating collateral protection insurance (for both auto and mortgage loans) coverage and identifying uninsured loans. _**Why you 'll love this role:**_ You will enjoy Monday - Friday work hours in a role that is not only a great opportunity to learn a process that benefits yourself and/or others, but you are able to assist customers with their needs, making a positive impact on their experience with SWBC. **_Essential duties include the following:_** * Resolves inbound calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans made by borrowers/members, financial institutions and insurance agents by researching, verifying, updating loan insurance information, making outbound calls and documenting the affected account’s history file. * Responsible for meeting or exceeding quality expectations to ensure customer satisfaction. * Adheres to schedule, ensuring promptly logged into the system and available for calls. * Responsible for handling the calls effectively and efficiently, multi-tasking to meet the average handle time expectations of the calls. * Handles most complex calls with minimal assistance (lapses, waives, breaks in coverage, and the like). Provides assistance in and/or refers high-level, complex questions, problems or client complaints to appropriate resources to ensure customer satisfaction. * Updates the system with pertinent insurance data, adhering to department procedures. * Performs other duties/campaigns assigned by management. **_Serious candidates will possess the minimum qualifications:_** * Some college course work in Business, Management, Communications, Marketing, related field or equivalent experience. * Minimum one to two (1-2) years of in-bound, out-bound or other related call center, tel
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