Moments Hospice
Healthcare
InboundCallSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Inbound Call Specialist at Moments Hospice. Answer and manage inbound calls. Provide clear information”
Industry & Context.
Resolve issues; Problem-solving skills; Judgment to know when to resolve or escalate
What They're Looking For.
Must Have
Experience in healthcare, medical office, call center, or customer service environment, Excellent communication skills, Compassionate phone demeanor, Professional etiquette, Ability to stay calm and patient, Problem-solving skills, Judgment to know when to resolve or escalate, Comfortable using basic computer and phone systems
Nice to Have
Hospice or home health experience is a plus
What You'll Do.
Answer and manage inbound calls
Provide clear information
Provide a caring touch
Escalate urgent needs
Escalate emergency situations
Listen to patient and family concerns
Resolve issues when possible
Ensure callers feel heard and supported
Assist with general inquiries about hospice programs
Assist with admission process
Guide callers patiently
Document call details
Document actions taken
Maintain accurate records
How You'll Work.
Communication Scope
Clear information; Caring touch
Full Job Description
## Description Inbound Call Specialist – Moments Hospice BRICK NJ LOCATION Schedule: Full-Time, In-Office (Monday–Friday, 9:00 AM to 5:30 PM) Inbound Call Specialist to join our hospice care team. This in-office role focuses on handling incoming calls from patients and families with empathy and efficiency. You will be the friendly first point of contact, helping callers and ensuring urgent needs are addressed promptly ## Responsibilities Answer and manage inbound calls related to hospice services, providing clear information and a caring touch. Escalate urgent needs or emergency situations immediately to the appropriate nurses or on-call staff. Listen to patient and family concerns, resolve issues when possible, and ensure they feel heard and supported. Assist with general inquiries about our hospice programs, admission process, or services, guiding callers patiently. Document call details and actions taken in our system, maintaining accurate records for the care team’s follow-up. ## Qualifications Experience in a healthcare, medical office, call center, or customer service environment (hospice or home health experience is a plus). Excellent communication skills with a compassionate phone demeanor and professional etiquette. Ability to stay calm and patient when speaking with individuals who may be distressed or anxious. Strong problem-solving skills and the judgment to know when to resolve an issue or escalate it. Comfortable using basic computer and phone systems to log calls and information clearly. ## Benefits Competitive salary Company car with fuel and insurance covered Comprehensive health, dental, and vision insurance Flexible scheduling options Generous PTO accruing immediately, plus additional sick leave 401(k) with company matching ## Additional Information Apply Now: We make it easy for you to apply and join our team. Experience a career that not only meets your professional goals but also provides a supportive community committed to your success. http
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