In-StoreCRMManager

GV-VERSACE Paris Montaigne **WHAT YOU WILL DO** The _In-Store_ __CRM_ Manager_ contributes to the boutique’s business performance and client-centric culture by driving client engagement strategies, elevating clienteling excellence across the team, and developing a high-value and loyal client portfolio in partnership with Boutique Management. **Business & Client Development** * Partner with the Store Director and Regional CRM to drive client acquisition, retention, and sales performance through strategic CRM initiatives. * Analyse client data to identify opportunities and implement targeted client engagement actions. * Foster a strong clienteling and appointment culture, supporting high-value client interactions and personalized experiences. * Execute CRM activations, in-store events, and client engagement initiatives in line with brand standards. * Build and maintain relationships with local luxury partners and key lifestyle networks. **Team Management, Leadership & Training** * Promote a strong CRM mindset across the boutique, translating business goals into client engagement actions. * Coach and support the team to elevate clienteling, selling skills, and luxury service standards. * Lead onboarding and continuous training on CRM tools, best practices, and client engagement strategies. * Inspire the team through regular briefings, CRM animations, and performance follow-up. **Operations** * Support the boutique in all CRM-related activities, ensuring effective follow-up on appointments and client actions. * Assist with VIC client requests and ensure seamless coordination of client needs and experiences. * Monitor CRM activities and provide feedback and insights to key stakeholders. **YOU’LL NEED TO HAVE** * 3 - 5 years of experience in Fashion Retail * A strong understanding of the Versace culture and its appeal to the local market * Networking capability and a strong orientation in network development * High level of interpersonal skills, empathetic, with the abili