Pwc
IN-SeniorAssociate–AdobeExperienceManager–ITServicesCo._IFS
Neural analysis suggests this role is
optimal for Senior Associate candidates.
“IN-Senior Associate – Adobe Experience Manager – IT Services Co. _ IFS at Pwc. Skills: Adobe Experience Manager (AEM), process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. delivering, improving, and helping to oversee all end-user services functions across a particular portfolio. Manage the delivery of high-quality service & support for the assigned portfolio”
What You'll Achieve.
optimise operational efficiency; achieve their strategic objectives; optimising operational efficiency; deliver high-quality service & support; bring the operations in-line with the target state operating model
Industry & Context.
analytical, problem solving, facilitation, documentation, and communication skills
No
What They're Looking For.
Must Have
technical knowledge of the Adobe Experience Manager (AEM) platform, Experience supporting Adobe Digital Asset Manager (DAM) integrating with Adobe Sites and enterprise asset management solutions, Hands-on experience supporting AEM sites, DAM, templates, components, dialogs, workflows, models, and services, Proven knowledge supporting and troubleshooting integration with third party and other Adobe solutions using REST APIs and CDN caching strategies, Expertise with AEM Multi Site Manager and security best practices, Proficiency with Akamai CDN solutions, including hands-on experience with managing Akamai configurations and the ability to both diagnose and resolve issues related to content delivery, caching, and security policies within the Akamai platform, Bachelor’s degree in information technology, 4 years of experience, Technical Operations
Nice to Have
Ability to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details, analytical, facilitation, documentation, presentation, and communication skills, Proven knowledge in breaking down high level objectives into discrete, measurable tasks with estimates of development effort for planning purposes, business process mapping skills, Ability to lead and facilitate client workshops and sessions, Comfortable engaging with clients on multiple implementations at the same time, Excellent interpersonal and customer relationship skills, analytical, problem solving, facilitation, documentation, and communication skills, Ability to effectively manage a diverse project team and escalate performance issues to department leadership, knowledge of solution implementation methodologies, Bachelor of Engineering
What You'll Do.
and helping to oversee all end-user services functions across a particular portfolio
Manage the delivery of high-quality service & support for the assigned portfolio
End to end operational focus - Application
Problem & Service Levels
Work with the portfolio teams to bring the operations in-line with the target state operating model
Provide technical guidance and mentorship to the team supporting the portfolio
Manage and plan accordingly for onboarding new applications
releases and changes in scope
including on-boarding and training the relevant teams
Escalation points for support issues
service deficiencies and training as well as leading the implementation of service improvement tasks for support teams
coordinate and/or track remediation plans arising from critical production issues
including reporting to leadership
Support selection of new team members and education according to agreed plan
How You'll Work.
Team & Collaboration
encourage teamwork; communicate effectively with senior management and portfolio leaders; Collaborates with stakeholders to ensure that execution is aligned with deliverable requirements; Ability to effectively manage a diverse project team
Communication Scope
communicate effectively with senior management and portfolio leaders; communication skills
Process & Methodology
Proven knowledge in breaking down high level objectives into discrete, measurable tasks with estimates of development effort for planning purposes, Ability to work in a deadline-driven environment while handling multiple projects/tasks simultaneously
Full Job Description
**Line of Service** Internal Firm Services **Industry/Sector** Not Applicable **Specialism** Operations **Management Level** Senior Associate **Job Description & Summary** At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support. _*Why PWC_ At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more [_about us_](https://www.pwc.in/about-us.html). At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm
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