Pwc
INSeniorAssociate–AdobeExperienceManager–ITServicesCo.IFS
“IN-Senior Associate – Adobe Experience Manager – IT Services Co. _ IFS at Pwc. Skills: Adobe Experience Manager (AEM), Adobe Digital Asset Manager (DAM), process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. delivering, improving, and helping to oversee all end-user services functions across a particular portfolio. Manage the delivery of high-quality service & support for the assigned portfolio”
What You'll Achieve.
optimise operational efficiency; achieve their strategic objectives; optimising operational efficiency; delivering, improving, and helping to oversee all end-user services functions across a particular portfolio; high-quality service & support for the assigned portfolio; bring the operations in-line with the target state operating model; service improvement tasks for support teams; remediation plans arising from critical production issues
Industry & Context.
analytical, problem solving, facilitation, documentation, and communication skills; troubleshooting integration with third party and other Adobe solutions using REST APIs and CDN caching strategies; diagnose and resolve issues related to content delivery, caching, and security policies within the Akamai platform
No
What They're Looking For.
Must Have
technical knowledge of the Adobe Experience Manager (AEM) platform, Experience supporting Adobe Digital Asset Manager (DAM) integrating with Adobe Sites and enterprise asset management solutions, Hands-on experience supporting AEM sites, DAM, templates, components, dialogs, workflows, models, and services, Proven knowledge supporting and troubleshooting integration with third party and other Adobe solutions using REST APIs and CDN caching strategies, Expertise with AEM Multi Site Manager and security best practices, Proficiency with Akamai CDN solutions, including hands-on experience with managing Akamai configurations and the ability to both diagnose and resolve issues related to content delivery, caching, and security policies within the Akamai platform, Bachelor’s degree in information technology, 4 years of experience, Technical Operations
Nice to Have
Ability to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details, analytical, facilitation, documentation, presentation, and communication skills, Proven knowledge in breaking down high level objectives into discrete, measurable tasks with estimates of development effort for planning purposes, business process mapping skills, Ability to lead and facilitate client workshops and sessions, Comfortable engaging with clients on multiple implementations at the same time, Excellent interpersonal and customer relationship skills, analytical, problem solving, facilitation, documentation, and communication skills, Ability to effectively manage a diverse project team and escalate performance issues to department leadership, knowledge of solution implementation methodologies
What You'll Do.
and helping to oversee all end-user services functions across a particular portfolio
Manage the delivery of high-quality service & support for the assigned portfolio
End to end operational focus - Application
Problem & Service Levels
Work with the portfolio teams to bring the operations in-line with the target state operating model
Provide technical guidance and mentorship to the team supporting the portfolio
Manage and plan accordingly for onboarding new applications
releases and changes in scope
including on-boarding and training the relevant teams
Escalation points for support issues
service deficiencies and training as well as leading the implementation of service improvement tasks for support teams
coordinate and/or track remediation plans arising from critical production issues
including reporting to leadership
Support selection of new team members and education according to agreed plan
How You'll Work.
Team & Collaboration
cross-functional coordination; Work with the portfolio teams to bring the operations in-line with the target state operating model; Provide technical guidance and mentorship to the team supporting the portfolio; Manage and plan accordingly for onboarding new applications, releases and changes in scope, including on-boarding and training the relevant teams; People development, high performance leadership and motivation of team members; Support selection of new team members and education according to agreed plan; Collaborates with stakeholders to ensure that execution is aligned with deliverable requirements; Ability to effectively manage a diverse project team and escalate performance issues to department leadership
Communication Scope
communicate effectively with senior management and portfolio leaders; analytical, facilitation, documentation, presentation, and communication skills; analytical, problem solving, facilitation, documentation, and communication skills
Process & Methodology
resource planning, Proven knowledge in breaking down high level objectives into discrete, measurable tasks with estimates of development effort for planning purposes, Ability to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details
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