Deliveroo
All Cost Centers
In-FieldAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“In-Field Account Manager at Deliveroo. Skills: Account management, Partner growth, Commercial results. Be business owner of independent partners. Drive improvement with partners”
What You'll Achieve.
Improve partner basics; Help partners self-serve; Grow with Deliveroo
Industry & Context.
Issue resolution
Field-based 3-4 days, Office/home working 1-2 days, Valid UK driving licence, Vehicle
What They're Looking For.
Must Have
Proven account management experience, Strategic partnerships experience, Effective relationship-building skills, Effective communication skills, Track record of delivering commercial results, Commercial acumen, Results and target-oriented, Valid UK driving licence, Vehicle
What You'll Do.
Be business owner of independent partners
Drive improvement with partners
Deliver business reviews
Coach partners to self-serve
Engage with offline sites
Resolve partner issues
Bring sites back online
Be subject matter expert
How You'll Work.
Team & Collaboration
Working with City Manager; Working with account managers; Upskilling wider team
Communication Scope
Business reviews; Partner coaching
Full Job Description
The Team The UK & Ireland is Deliveroo's most mature market globally. Functions include commercial, operations and marketing, and teams in the UK&I partner with global departments such as Product, Technology, Consumer and Restaurants. The UK&I Regional team drives Deliveroo's performance across all five nations. From Brighton to Bangor, Bolton to Belfast, we are experts in the local markets we serve. In the Regional team, we oversee all three sides of our marketplace: restaurants, consumers and riders. Each region faces their own complexities and opportunities, and our teams are focused on bringing the best possible selection to our customers and opportunities for growth to our restaurants. The Role We are looking for an Account Manager to join our Midlands team. This is a rare opportunity to join the Regional Team, working with existing independent partners. You’ll conduct business reviews for independent restaurants, retailers and grocers, focusing on improving the basics and helping them learn to self-serve in future. This is an exceptional role for someone who enjoys working at pace, thrives in ambiguity and possesses a strong bias for action. You will report to the Head of Account Management, working closely with your City Manager and be based from the Birmingham office, but spend the majority of your time in your cities. What you'll do: - For your locations, be the business owner of the independent partners, working directly with sites or midmarket account managers to drive improvement. - Deliver exceptional business reviews, coaching partners with appropriate content to help them self-serve and grow with Deliveroo. - Proactively engage with sites that have been offline to resolve their issues and bring them back online. - Be the subject matter expert for independent account growth, upskilling the wider team on it. - Log all meetings and activity in Salesforce, with clear and concise notes to ensure a clean handover. Requirements: - Proven experience in accoun
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