Pwc
Financial Services
INDirectorFSStrategy&OpsFinancialServicesAdvisoryGurgaon
“IN_Director-FS Strategy & Ops -Financial Services -Advisory-Gurgaon at Pwc. Skills: strategy, operations, transformation, client leadership, delivery ownership, BFSI sector expertise. Lead large-scale strategy, transformation, and operating model engagements in the BFSI sector. Own client relationships with senior stakeholders (CXO-1 / CXO-2 level) and act as the primary point of contact”
What You'll Achieve.
achieve their goals; opportunities for growth; optimise operations; enhance overall business performance; develop and implement effective strategies that align with their business objectives and drive growth; drive end-to-end delivery of strategic and operational transformation programs; progress against milestones and KPIs
Industry & Context.
structured problem-solving capability; hypothesis-driven analysis; Ability to synthesize insights into clear recommendations; structured problem-solving capability; manage ambiguity and drive clarity in complex, multi-stakeholder environments
What They're Looking For.
Must Have
experience in management consulting, strategy, operations, or transformation roles within BFSI, Proven track record in leading strategy, operating model, digital transformation, or performance improvement engagements, Experience working with banks, NBFCs, capital markets entities, fintechs, or BFSI-focused consulting practices, Demonstrated leadership in managing client-facing teams and delivering end-to-end consulting projects, structured problem-solving capability and ability to foster hypothesis-driven analysis, Ability to synthesize insights into clear recommendations and compelling client narratives, Proficiency in project/program management, including governance, risk management, and financials, capability to manage ambiguity and drive clarity in complex, multi-stakeholder environments, Executive presence and communication skills suitable for senior stakeholder interactions
Nice to Have
MBA or equivalent post-graduate qualification from top-tier institutes
What You'll Do.
Lead large-scale strategy
and operating model engagements in the BFSI sector
Own client relationships with senior stakeholders (CXO-1 / CXO-2 level) and act as the primary point of contact
Translating client needs into structured problem statements
and execution roadmaps
Review and enhance client deliverables including strategies
and performance improvement insights
and governance forums with senior leadership teams
Lead assessments of business models
and enterprise performance across retail
MSME and corporate banking and NBFCs
Shape strategic recommendations relating to growth
organizational redesign
and large transformation programs
Oversee operating model design
transformation blueprinting
regulatory impact analysis
and implementation planning
Support clients in executing transformation initiatives
ensuring progress against milestones and KPIs
Manage multiple concurrent engagements or large
multi-workstream programs
Drive project governance — issue resolution
stakeholder alignment
Ensure delivery excellence
adherence to timelines
and quality assurance of all outputs
Oversee project economics
and commercial management
and develop team members across consulting skills
Guide Consultants/Sr. Consultants in structuring analyses
preparing deliverables
and managing workstreams
Build a collaborative and high-performance team culture
Develop sector-specific frameworks
Support business development efforts including proposal shaping
Contribute to building a FS practice through recruiting
and capability building
How You'll Work.
Team & Collaboration
Build a collaborative and high-performance team culture; Coach, mentor, and develop team members; Guide Consultants/Sr. Consultants in structuring analyses, preparing deliverables, and managing workstreams; Stakeholder alignment
Communication Scope
Executive presence and communication skills suitable for senior stakeholder interactions; compelling client narratives
Process & Methodology
Manage multiple concurrent engagements or large, multi-workstream programs, Drive project governance — issue resolution, risk management, stakeholder alignment, and reporting, Ensure delivery excellence, adherence to timelines, and quality assurance of all outputs, Oversee project economics, pricing, staffing, profitability, and commercial management
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