Expeditors
Logistics And Supply Chain
Import-CustomerServiceAgent
Neural analysis suggests this role is
optimal for entry candidates.
“Import - Customer Service Agent at Expeditors. Skills: Customer support, Import shipments, Logistics. Provide customer support for air import shipments. Ensure timely updates”
What You'll Achieve.
Meet KPI standards
Industry & Context.
Problem-solving abilities; Conflict resolution skills
Overtime as needed
What They're Looking For.
Must Have
High School Degree or equivalent, Pass a background check, Legally authorized to work in the United States, Must not require future sponsorship, Fluent in English, Ability to work overtime, Commute to the city, Comfortable with numbers, Basic mathematical skills, Comfortable working in a professional business environment
Nice to Have
Associates or Undergraduate Degree, Good computer skills, Ability to multi-task, Ability to prioritize, Ability to remain focused, Ability to remain organized, Demonstrated ability to be proactive, Organizational skills, Analytical with attention to detail, Effective interpersonal skills, Ability to listen, Ability to comprehend, Ability to communicate clearly, Ability to communicate concisely, Ability to obtain positive results, Ability to work independently, Ability to work in a collaborative team environment, Willing to pitch in, Willing to assist team members, Excellent written communication skills, Excellent verbal communication skills, Excellent interpersonal communication skills, Demonstrated work ethic, Reliability, Communication abilities, Problem-solving abilities, Knowledge of air import processes, Knowledge of air import documentation, Knowledge of air import regulations, Ability to manage multiple priorities, Customer-focused mindset, Conflict resolution skills, Proficiency in tracking systems, Proficiency in MS Office tools
What You'll Do.
Provide customer support for air import shipments
Ensure timely updates
Resolve service issues
Act as primary point of contact
Provide proactive status updates
Respond to inquiries promptly
Coordinate with operations
Coordinate with carriers
Coordinate with customs brokers
Communicate solutions effectively
Maintain accurate records
Support continuous improvement initiatives
Ensure smooth freight flow
Ensure timely freight flow
Ensure accurate data entry
Ensure timely data entry
Complete billing reports daily
Send documents to customer
Send documents to broker
Ensure timely delivery of freight
Ensure timely dispatch of freight
Use Air Import Workflows
Use Ocean Import Workflows
Arrange international shipments
Follow customer service standards
Follow up on customer emails
Maintain relationships with suppliers
Ensure compliance at all times
Follow internal policies
Follow external government regulations
Follow customer's policies
Understand department process flow
Look for areas of improved efficiency
Ensure customers' standard operating procedures are followed
Ensure customers' standard operating procedures are updated
How You'll Work.
Team & Collaboration
Collaborative team environment; Assist team members
Communication Scope
Written communication; Verbal communication; Interpersonal communication; Clear communication; Concise communication
Full Job Description
* We recruit, train, and retain the very best logistics and technical experts the world over. * We love to promote from within—more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more. * Our high retention rate is influenced our philosophy that our people are our greatest asset, we pride ourselves in hiring for attitude and training for skill. For more information on the company, please visit our website: [https://www.expeditors.com/careers](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.expeditors.com%2Fcareers&data=05%7C02%7CAbigail.McAllister%40expeditors.com%7C0384e951940e457d9b3c08ddca498acc%7Cfe7654e8131d4caabe5c31e128506c40%7C0%7C0%7C638889139401010663%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=PVyJz6Lx72bgNhpd4K4G3FRuibllHqH8EEhJQybde8E%3D&reserved=0) Scope of Position: Provide exceptional customer support for air import shipments, ensuring timely updates and resolution of service issues. Key Responsibilities: * Act as the primary point of contact for customers regarding import shipments. * Provide proactive status updates and respond to inquiries promptly. * Coordinate with operations, carriers, and customs brokers to resolve service issues. * Handle escalations and communicate solutions effectively. * Maintain accurate records of customer interactions and shipment details. * Support continuous improvement initiatives for customer experience. Major Duties and Responsibilities: * Ensure smooth and timely freight flow * Ensure accurate and timely data entry into our invoice / operating system * Complete billing reports on daily basis (INB, F2F, FDS, Settlement Report) * Ensure documents are timely sent to customer or broker for customs purposes * Ensure timely delivery/dispatch of freight to customers for Import shipments * Use Air and Ocean Import Workflows on daily basis * Interact with our
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