Expeditors
logistics
ImportAgent
Neural analysis suggests this role is
optimal for entry candidates.
“Import Agent at Expeditors. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, logistics, customer service. Ensure smooth and timely freight process flow. Ensure accurate and timely data entry into our operating system”
What You'll Achieve.
Ensure timely and accurate movement of freight and information; providing exceptional customer service; Meet KPI standards, as per the company procedures
Industry & Context.
constantly looking for areas of improved efficiency
What They're Looking For.
Must Have
6 months to 1 year related experience and/or or equivalent combination of education and experience, Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results, Pro-active, organizational skills, Good computer skills (Excel, Word, PowerPoint)
Nice to Have
Understanding of air documentation process a plus, IATA certification
What You'll Do.
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace Import files as required
Use Workflows on daily basis
Ensure timely delivery of freight to customers for Import shipments
Ensure documents are timely sent to customer or broker for customs purposes
Ensure accurate and timely client and Service Providers billing
Interact with our customers in arranging their international shipments
meeting customer service standards
Contribute to maintain relationships with suppliers (airlines
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
Understand department process flow
constantly looking for areas of improved efficiency
Ensure all customers' standard operating procedures are followed and updated
as per the company procedures
Overseas communications
timely responses to emails and requests (internal and external)
How You'll Work.
Team & Collaboration
cross-functional coordination; Interact with our customers; Contribute to maintain relationships with suppliers (airlines, trucking companies, and others); Overseas communications, timely responses to emails and requests (internal and external)
Communication Scope
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results; Overseas communications, timely responses to emails and requests (internal and external)
Full Job Description
We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Scope of Position Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department. Major Duties and Responsibilities * Ensure smooth and timely freight process flow * Ensure accurate and timely data entry into our operating system * Track and trace Import files as required * Use Workflows on daily basis * Ensure timely delivery of freight to customers for Import shipments * Ensure documents are timely sent to customer or broker for customs purposes * Ensure accurate and timely client and Service Providers billing * Interact with our customers in arranging their international shipments, meeting customer service standards * Contribute to maintain strong relationships with suppliers
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