BrightHire
Tech / AI / Software
ImplementationsManager
“Implementations Manager at BrightHire. Skills: customer onboarding, project management, technical expertise, product expertise. Guide clients through the onboarding process, integrating BrightHire into their recruitment tech-stack. Develop and manage comprehensive project plans in collaboration with customers”
What You'll Achieve.
deliver a customer’s first experience after the sale, ensuring seamless launches for new customers across all segments; drive early adoption of BrightHire
Industry & Context.
systems thinking to consider the ecosystem when facing problems; solve tricky problems
What They're Looking For.
Must Have
3+ years in project management with a proven track record of customer onboarding delivery for enterprise customers in the HR Technology space, Expertise with recruiting systems and processes, Expertise with recruiting system integration processes and troubleshooting, Expertise in customer onboarding, driving adoption for customer end-users, Experience troubleshooting integrated systems, Great systems thinking to consider the ecosystem when facing problems, Ability to create and maintain detailed project documentation, Skill in developing and delivering training materials and resources (explainer videos, decks, etc), Capability to design, implement, and optimize onboarding processes, and create highly scalable versions for low-touch customer segments, History of successfully coordinating cross-functional teams to implement, Experience in conducting client training and developing educational materials
Nice to Have
preference for Eastern time zone
What You'll Do.
Guide clients through the onboarding process
integrating BrightHire into their recruitment tech-stack
Develop and manage comprehensive project plans in collaboration with customers
Configure and tailor BrightHire solutions to align with client needs
Support pre-sales solution scoping as appropriate
Provide technical support to issues related to the Onboarding process
Partner with customers to drive early adoption of BrightHire
Consult on change management best practices to overcome obstacles
Conduct client process discovery and enablement sessions
and advise them on the successful use of BrightHire products and develop tailored materials as needed
Design and document onboarding procedures for each segment
creating reusable resources
for future implementations and ensuring best practices are woven throughout the experience
Administer our use of tools to support the onboarding process
such as Dock or other automation tools
promoting a standardized approach across segments
How You'll Work.
Team & Collaboration
Coordinate with cross-functional teams to maintain project alignment and mitigate any risks or issues that arise; Serve as the primary point of contact for customer integration projects with both customers and external partners; Ensure proactive and transparent communication with clients and internal teams about project progress and challenges
Communication Scope
provide stakeholders with timely project updates; proactive and transparent communication
Process & Methodology
project management, comprehensive project plans development and management, risk and issue mitigation, project alignment maintenance, project progress tracking and reporting
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