Perk
SaaS
ImplementationSpecialistUKIMarket
“Implementation Specialist - UKI Market at Perk. Skills: Implementation, Customer onboarding, Project management. Onboard Premium and Pro customers. Provide recommendations to optimize customer experience”
What You'll Achieve.
Maximize customer's experience with Perk platform; Ensure new customers are fully prepared to use Perk; Ensure adoption and long-term success of the platform; Ensure a smooth onboarding for customers; Ensure customer is happy long term
Industry & Context.
Excellent problem-solving skills; Process optimization skills
Relocation support
What They're Looking For.
Must Have
1+ years of relevant professional experience, Demonstrated overachievement against targets/goals & expectations, English fluency
Nice to Have
Proven track record of successfully managing and delivering complex projects, Tech-savvy and understand some basic technical concepts in the area of integrations and open APIs, Solid level of Project Management, Persuasive Communication, Technicalusiness Acumen and Customer Centric Quality Control skills, Customer-first focus, Willingness to seek out ways to improve and develop a mindset of continuous improvement, Excited by challenges and have a personal drive to make a difference, Excellent problem-solving and process optimization skills, Comfortable working in a fast-paced, high-growth environment and managing competing priorities
What You'll Do.
Onboard Premium and Pro customers
Provide recommendations to optimize customer experience
Guide new customers from signup to launch
and educational support
Understand customer needs
Provide tailored solutions
Build bridge between platform capabilities and customer expectations
Produce a thoughtful rollout plan
Configure customer accounts
Provide proactive support on integrations
Coordinate and execute tailored training sessions
Validate customer configuration
Monitor customer booking behaviour
Offer support or recommendations
Take on additional projects
How You'll Work.
Team & Collaboration
Serve as mentor and example to Implementation team; Collaborate across Revenue organization; Direct work through internal team supporting customers; Ensure project team members understand timelines, tasks, risks and issues; Take on additional projects related to IS Team alignment with other departments
Communication Scope
English fluency; Persuasive Communication
Process & Methodology
Project management, Manage rollout of new platform, Take full ownership of timeline, Take full ownership of rollout plan, Handle account during implementation
Applying for this Implementation Specialist - UKI Market role?
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