Keeper Security
Cybersecurity
ImplementationSpecialist,Bilingual(Spanish)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Implementation Specialist, Bilingual (Spanish) at Keeper Security. Skills: Customer onboarding, Technical support, SaaS implementation. Oversee software delivery for customers. Manage initial deployments for new customers”
Industry & Context.
Analytical skills; Problem-solving skills
What They're Looking For.
Must Have
2+ years of progressive experience in SaaS support and/or implementation, Fluent in Spanish and English (verbal and written), Experience with Salesforce, Experience with Google docs and MS-office tools, Experience in SaaS deployment with security software, Proficiency in leading external customer engagements, Excellent communication and interpersonal skills, Ability to manage customer relationships, Analytical and problem-solving skills, Ability to work independently and as part of a team
Nice to Have
Experience with project management tools, French language skills, Bachelor's degree in finance, business administration, or equivalent work experience
What You'll Do.
Oversee software delivery for customers
Manage initial deployments for new customers
Manage expansion deployments for existing customers
Understand complex technical SaaS products
Tailor solutions to customer needs
Provide continuous technical support
Resolve customer concerns
Rectify project-related risks
Rectify project-related issues
Escalate issues to engineering when required
Communicate with Spanish and English speaking customers
Maintain accurate customer configuration records
Maintain accurate customer customization records
Maintain accurate customer communication records
Gather customer feedback
Collaborate with product development team
Oversee multiple implementation projects concurrently
Ensure timely project delivery
Communicate project status to stakeholders
Communicate project progress to customers
Address arising issues or concerns
How You'll Work.
Team & Collaboration
Implementation Manager; Product development team; Internal stakeholders
Communication Scope
Verbal communication; Written communication
Process & Methodology
Project management
Full Job Description
Description Keeper is hiring a driven, bilingual Implementation Specialist (Spanish) to join our B2B Support team. This can be a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and provide the most seamless onboarding experience for our customers. About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com. About the Role As an Implementation Specialist at Keeper Security, your role will be pivotal in guaranteeing the successful onboarding and adoption of our products by our customers. You will engage in close collaboration with our customers and work closely with our Implementation Manager to comprehend their unique requirements, subsequently configuring our solutions to precisely align with their needs. Your expertise and meticulous attention to detail will serve as the cornerstone for providing our customers with a seamless and exceptional experience. Responsibilities Oversee the delivery of Keeper’s software for a
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