People Corporation
benefits, retirement, wealth, wellness, and human resource solutions
ImplementationSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Implementation Specialist at People Corporation. Skills: Implementation, Client service, Relationship building. Lead and manage implementation of new groups. Process transactions for implementation”
What You'll Achieve.
Ensure a positive client experience; Ensure a smooth implementation; Maintain an excellent standard of service; Maintain a high level of customer satisfaction
Industry & Context.
Excellent problem solving skills; Excellent troubleshooting skills
What They're Looking For.
Must Have
College or University Degree, 3 years of experience in an office setting, Ability to multi-task and prioritize, Ability to work to deadlines, Ability to work well under pressure, Maintain a positive attitude, Excellent problem solving skills, Excellent troubleshooting skills, Excellent communication skills, both written and verbal, Proficient computer skills, Knowledge of Microsoft Office, Knowledge of Word, Knowledge of Excel, Keen attention to details, Accuracy and quality control, Client focused, Unwavering commitment for service excellence, Accurate data entry
Nice to Have
Prior experience in the Group Benefits industry, Project management skills, French Bilingual
What You'll Do.
Lead and manage implementation of new groups
Process transactions for implementation
Provide daily customer service
Ensure positive client experience
Manage implementation of assigned groups
Acquire material for installation
Resolve outstanding issues
Examine missing information
Follow up on missing information
Provide updates to stakeholders
Make decisions for smooth implementation
Manage client requests
Manage advisor requests
Initiate corrective action
Implement corrective action
Maintain excellent service standard
Maintain high customer satisfaction
Sustain relationships
Manage client relationship
Manage advisor relationship
Manage Plan administrator relationship
Build internal relationships
Maintain internal relationships
Build external relationships
Maintain external relationships
Adapt to changing client needs
How You'll Work.
Team & Collaboration
Work cohesively in a team; Work collaboratively with all PC departments
Communication Scope
Excellent communication skills, both written and verbal
Full Job Description
Implementation Specialists at PC lead and manage the implementation of new groups. They work in a dynamic environment and as a team to process transactions related to the full implementation of a new group. This Customer Success role provides value to our clients through daily customer service, leveraging technology, communication skills, and responsiveness in order to ensure a positive client experience. ### ### # **The Implementation Specialist will:** * Overall responsibility for the effective implementation of assigned new groups onto one of our third-party administration (TPA) platforms. * Work with the Account Manager, Underwriter and Consultant to acquire all material required for the installation * Clarify information, resolve outstanding issues, examine and follow up on missing information. * Provide frequent updates to all applicable stakeholders during the implementation process. * Work closely with other areas in the decision making process to ensure a smooth implementation. * Day-to-day management of client and advisor requests. * Initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. * Build and Sustain Relationships * Accountable for the client/advisor and/or Plan administrator relationship * Accountable for building and maintaining internal and external relationships * Work cohesively in a team * Work collaboratively with all PC departments * Adapt to changing needs of clients, both internal and external # **To be successful as an Implementation Specialist with People Corporation, you will need:** * College or University Degree and 3 years of experience in an office setting. Prior experience in the Group Benefits industry would be an asset. * Ability to multi-task and prioritize and work to deadlines to meet client and internal needs. Project management skills would be an asset. * Ability to work well under pressure and maintain a positive
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