People Corporation
benefits, retirement, wealth, wellness, and human resource solutions
ImplementationSpecialist
“Implementation Specialist at People Corporation. Skills: Implementation, Client service, Relationship building. Lead and manage implementation of new groups. Process transactions for implementation”
What You'll Achieve.
Ensure a positive client experience; Ensure a smooth implementation; Maintain an excellent standard of service; Maintain a high level of customer satisfaction
Industry & Context.
Excellent problem solving skills; Excellent troubleshooting skills
What They're Looking For.
Must Have
College or University Degree, 3 years of experience in an office setting, Ability to multi-task and prioritize, Ability to work to deadlines, Ability to work well under pressure, Maintain a positive attitude, Excellent problem solving skills, Excellent troubleshooting skills, Excellent communication skills, both written and verbal, Proficient computer skills, Knowledge of Microsoft Office, Knowledge of Word, Knowledge of Excel, Keen attention to details, Accuracy and quality control, Client focused, Unwavering commitment for service excellence, Accurate data entry
Nice to Have
Prior experience in the Group Benefits industry, Project management skills, French Bilingual
What You'll Do.
Lead and manage implementation of new groups
Process transactions for implementation
Provide daily customer service
Ensure positive client experience
Manage implementation of assigned groups
Acquire material for installation
Resolve outstanding issues
Examine missing information
Follow up on missing information
Provide updates to stakeholders
Make decisions for smooth implementation
Manage client requests
Manage advisor requests
Initiate corrective action
Implement corrective action
Maintain excellent service standard
Maintain high customer satisfaction
Sustain relationships
Manage client relationship
Manage advisor relationship
Manage Plan administrator relationship
Build internal relationships
Maintain internal relationships
Build external relationships
Maintain external relationships
Adapt to changing client needs
How You'll Work.
Team & Collaboration
Work cohesively in a team; Work collaboratively with all PC departments
Communication Scope
Excellent communication skills, both written and verbal
Applying for this Implementation Specialist role?
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