ClassWallet
Financial Technology
ImplementationSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Implementation Specialist at ClassWallet. Skills: Implementation, Client Success, Project Management. Lead customer lifecycle implementation phase. Provide guidance on platform configuration”
What You'll Achieve.
Successful integration of solutions; Drive long-term platform adoption; Turn complex onboarding into seamless experience; Secure revenue; Mitigate churn
Industry & Context.
Anticipate potential roadblocks; Solve problems before customer notices
What They're Looking For.
Must Have
3+ years in a client-facing implementation, consulting, or strategic account management role, Ability to interpret complex data and translate it into a compelling narrative for customers, High proficiency in Microsoft Excel (data analysis) and Google Suite, Demonstrated ability to manage high-stakes projects with multiple moving parts and demanding stakeholders
Nice to Have
SaaS experience, Project Management Professional certification
What You'll Do.
Lead customer lifecycle implementation phase
Provide guidance on platform configuration
Identify opportunities for expansion
Propose solutions to onboarding roadblocks
Manage multi-stakeholder implementations
Act as voice of the customer
Contribute to scalable deployment playbook
Design and deliver training webinars
Maintain records in HubSpot
How You'll Work.
Team & Collaboration
Collaborate with Client Success team; Act as the 'voice of the customer' for Product and Engineering teams
Communication Scope
Exceptional Communicator; Translate technical jargon into business value
Process & Methodology
Manage complex, multi-stakeholder implementations, Ensure deliverables are met within timelines
Full Job Description
ClassWallet, a leading financial technology company in the United States, is seeking to hire an Implementation Specialist to join our team. ClassWallet is a financial technology company serving agencies delegated responsibility to manage public funds. Agencies use ClassWallet to get public funds to the right people, and ensure the funds are used for the right purpose. ClassWallet’s suite of products and services empowers agency administrators to dramatically increase efficiency of funds distribution and spend compliance, reduce programmatic costs, maximize the full potential impact of the program, and satisfy the needs and expectations of policymakers, constituents and public reporting. ClassWallet has processed over $3.5 Billion to date and serves public agencies across 33 states. The Company has developed an industry-defining digital wallet solution which has gained rapid traction among state and local agencies and school districts across America. ClassWallet ranks as the 61st fastest growing software company on the prestigious Inc. 5000 list of fastest-growing private companies and the 21st fastest growing financial technology company on the Deloitte Technology Fast 500 in 2023. While the Company delivers immense business value, the social impact of ClassWallet is a fabric that runs through its mission and corporate culture. As a result of ClassWallet’s innovation, public programs run with exponentially more efficiency and the impact and breadth of the programs for the individuals they serve is dramatically higher. This mission compliments the Company mission-based culture with focus on gratitude and work-life balance. **About the Role** We are seeking a high-energy, strategic Implementation Specialist to lead the successful integration of ClassWallet’s solutions for our most valued partners. This isn't just a support role—it is a consultative leadership position. You are the architect of the customer’s initial success and the primary driver of long-term platform
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