Prokeep
SaaS
ImplementationProjectManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Implementation Project Manager at Prokeep. Skills: Implementation Project Management, Customer Onboarding, Customer Training, AI Tool Utilization. Onboarding new customers. Training new customers”
What You'll Achieve.
Successful project completion; Accelerated Time to First Value (TTFV); Early product adoption; Location and user activation; Activation milestones as a primary measure of onboarding success alongside project completion
Industry & Context.
What They're Looking For.
Must Have
3+ years in B2B SaaS implementation/onboarding project management, 2+ years in a fast-paced startup environment, Hands-on experience using AI tools (such as Claude, ChatGPT, Gemini, or similar) in a professional context, Excellent communication and interpersonal skills, Experience owning end-to-end customer training, including curriculum development, live delivery, and assessing customer readiness, Experience working with CRM, project management, and customer lifecycle tools, Deep familiarity with the SaaS customer lifecycle, including trial, onboarding, adoption, retention, and expansion
Nice to Have
knowledge of wholesale distribution is a plus, HubSpot a plus
What You'll Do.
Onboarding new customers
Training new customers
Gathering requirements
Developing project plans
Overseeing project timelines
Delivering and managing customer training
Ensuring successful project completion
Defining project scope
high-impact onboarding
Accelerating Time to First Value (TTFV)
Driving early product adoption
Managing changes to scope and schedule
Coordinating across Sales
Engineering and other internal teams
Owning the successful deployment of Prokeep's products
Managing the end-to-end onboarding process for new clients
Ensuring a seamless handoff from Sales to Onboarding and into Customer Success
Developing and maintaining onboarding plans
Facilitating end-to-end training for customers during onboarding
Planning and delivering remote training sessions
Developing and maintaining training materials
Ensuring customers are fully equipped to use Prokeep
Conducting regular project meetings with customers and internal stakeholders
Serving as the primary point of contact throughout the onboarding process
Ensuring location and user activation during onboarding
Managing a structured handoff at close
How You'll Work.
Team & Collaboration
Collaborating closely with our sales team, engineering team, and customers; Coordinating across Sales, Customer Success, Engineering and other internal teams; Collaborating closely with Sales, Technical Account Managers, Customer Success, and Product throughout onboarding
Communication Scope
Excellent communication and interpersonal skills; Ability to engage effectively with customers and internal stakeholders at all levels
Process & Methodology
Project management, Developing project plans, Overseeing project timelines, Developing and maintaining onboarding plans, Developing and maintaining project timelines, Managing changes to scope and schedule, Managing onboarding projects end-to-end
Full Job Description
Implementation Project Manager About Us Prokeep is an Order Engine on a mission to empower distributors to win by turning every customer interaction into an order opportunity. Trusted by 8,000+ distributor locations and 40,000+ users, Prokeep makes it easy for over 3 million contractors, technicians, plumbers, electricians, mechanics, and other skilled professionals to order parts, troubleshoot issues, and generally, get what they need and get on with their day. Built for the $100+ billion distribution market, Prokeep eliminates missed opportunities caused by busy phone lines, scattered customer data, and passive sales habits. By centralizing communication and enabling proactive outreach, we help teams take more orders from any channel and get more orders by driving demand—fueling growth, stronger relationships, and greater impact across the supply chain. Having recently secured a $25M Series A investment, we’re poised for rapid growth and innovation. If you're passionate about tackling complex challenges in a collaborative, fast-paced environment while contributing to an often-overlooked yet vital sector of the economy, we’d love to have you on board. Let’s shape the future together—one order at a time! Prokeep Values Build Together. – Collaboration, camaraderie, and customer-focus are core to how we collectively work and win. Own It. – Persistence and personal growth drive the results - and the rewards! - that we can all enjoy. Be Humble. Be Human. – Respect and authenticity allow us to build meaningful and lasting relationships. Have Fun! – Positivity, perseverance, and a bit of laughter all allow us to make an impact while enjoying the rollercoaster! Position Overview: This role reports to the Director of Customer Success Delivery within the Customer Success organization. We're seeking a dedicated customer advocate to join our team as an Implementation Project Manager. In this role, you'll take charge of the onboarding process for new customers, including those
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