Intellum, Inc.
SaaS
ImplementationProjectManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Implementation Project Manager at Intellum, Inc.. Skills: SaaS implementation, Client relationship management, Technical project management. Lead implementation projects. Manage end-to-end projects”
What You'll Achieve.
Meet milestones on time; Meet milestones within budget; Deliver measurable outcomes; Position clients for success; Client satisfaction; Implementation timeline adherence; Scope management; Budget management; Project health indicators; Post-onboarding adoption; Retention indicators
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
5+ years relevant experience, 3+ years SaaS implementation, Manage client relationships, Manage high-stakes projects, Manage high-visibility projects, Familiarity with Asana, Familiarity with Salesforce, Familiarity with Harvest, Platform architecture understanding, Integration best practices, Implementation best practices, Project management methodology, Balance multiple projects, Balance competing priorities, Excellent written communication, Excellent verbal communication, Organizational skills, Time management skills, Problem-solving skills, Collaborative mindset
Nice to Have
Enterprise level SaaS implementation, Experience with HR systems, Experience with Education systems, Experience with similar systems, Lead without authority
What You'll Do.
Lead implementation projects
Manage end-to-end projects
Drive quality project delivery
Establish clear project plans
Track project progress
Mitigate project risks
Conduct post-project debriefs
Coordinate internal resources
Coordinate client-facing resources
Align project delivery
Guide clients through decisions
Translate requirements into solutions
Identify project risks
Develop mitigation strategies
Contribute insights from retrospectives
Improve team workflows
Improve implementation methodology
Document best practices
Support operational discipline
Maintain accurate documentation
Adhere to established processes
Deliver exceptional client experience
Balance technical accuracy
Align project milestones
Ensure smooth transition
Identify adoption opportunities
Surface expansion opportunities
Own project communication
Keep stakeholders informed
Keep stakeholders aligned
Keep stakeholders engaged
Build trusted relationships
Manage client expectations
Escalate project risks
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal stakeholders; Customer teams; Sales collaboration; Customer Success collaboration; Product collaboration; Engineering collaboration; Support collaboration; Education collaboration
Communication Scope
Written communication; Verbal communication
Process & Methodology
Project management, Technical initiatives
Full Job Description
About us Intellum is the leader in corporate education technology and powers the largest, most successful customer, partner, and employee learning programs in the world. Large brands and fast-moving companies like Google, Meta, Amazon, Walmart, Xero, Atlassian, Mailchimp, Airbnb, Stripe, and TikTok rely on Intellum to engage and educate the audiences they touch. We have always been a “remote first” company and are proud to have team members located all over the world. We value Curiosity, Creativity, Perseverance, and Kindness and strive to demonstrate these core values every day. Our culture is very important to us. We invest in our people in fun and exciting ways, including personal development budgets and an annual all-company retreat that is focused less on work and more on human connections. We are in growth mode, and our “smart growth” approach ensures that we will continue to scale our company effectively. This is not a traditional Project Manager role focused on internal stakeholders, PMO governance, or back-office project tracking. This is a client-facing SaaS implementation and onboarding role responsible for guiding Intellum customers through complex technical implementations, platform launches, integrations, and customer-specific configuration projects. The Implementation Project Manager (IPM) plays a key role in delivering efficient and effective services experiences for new and existing Intellum clients. Responsible for directly managing end-to-end implementation projects and technical initiatives, the IPM ensures alignment between technical requirements and business goals while providing a structured, high-quality customer experience. This role requires strong project management capabilities, platform expertise, and the ability to collaborate across internal and customer teams to deliver measurable outcomes. As a member of the Technical Project Management team within Professional Services, you will guide internal stakeholders and clients through comple
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