ImplementationProjectCoordinator

**About MealSuite ** MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care. **About the Role ** We’re looking for a methodical and customer-focused **Implementation Project Coordinator** to join our **Customer Implementation team**. Reporting to the **Team Lead, Customer Implementation** , you’ll be guiding healthcare and senior living customers through complex implementation projects, ensuring a seamless onboarding experience and setting them up for long-term success with MealSuite’s technology. **What You’ll Do ** * **Own the project **– Gather project scope details as needed through discovery and communication with internal and external stakeholders as needed and own all project management, timelines, risk, and scope, on assigned projects * **Develop customized plans to meet customer needs** – Customize project plans in Planhat to meet customer needs/project scope, document customer implementation needs, requests, and questions in internal systems and communicate salient information to stakeholders as needed * **Ensure customers receive superior service** – Develop and strengthen relationships with both new and existing customer stakeholders through regular communication of project plans, timelines and account setup requirements/expectations and leverage feedback for continuous improvement to the implementation process * **Be the point of contact **– Educate customers on MealSuite’s toolkit, capabilities and best practices to simplify adoption and align expectations and create, monitor, and update user training plans based on customer needs * **Collaborate cross-functionally** – Collaborate cross-functionally to ensure customer needs are met during implementation and that accounts are smoothly transitioned to Support/Customer Succes