KAYAK
Travel Technology
ImplementationProgramManager,K4B
Neural analysis suggests this role is
optimal for Manager candidates.
“Implementation Program Manager, K4B at KAYAK. Skills: Project management, Client onboarding, Customer success. Lead implementation projects. Manage onboarding lifecycle”
Industry & Context.
Problem-solving skills; Solutions-oriented mentality
Work from Berlin office 3 days per week, Work from anywhere 20 days per year
What They're Looking For.
Must Have
3+ years SaaS onboarding, 3+ years professional services, 3+ years customer success, 3+ years project management, Experience working with APIs, Experience with integrations, Basic technical concepts knowledge, Fluency in English
Nice to Have
B2B or enterprise setting experience, German language proficiency
What You'll Do.
Lead implementation projects
Manage onboarding lifecycle
Capture client requirements
Document client requirements
Validate client requirements
Coordinate with technical teams
Support custom integrations
Support data migration
Support tailored configurations
Build implementation project plans
Maintain implementation project plans
Build risk assessments
Maintain risk assessments
Serve as primary contact
Set client expectations
Provide regular updates
Address client blockers
Collaborate with Account Managers
Align implementation scope
Align commercial terms
Communicate asked features
Find roadmap opportunities
Identify potential challenges
Identify potential delays
Train customers on platform
Hand off to Account Management
Refine onboarding processes
Refine onboarding tools
Refine onboarding documentation
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Internal partners; External teams; Account Managers; Product Managers; Product owners; Technical teams
Communication Scope
Written communication; Verbal communication
Process & Methodology
Project management, Implementation project plans, Timelines, Risk assessments
Full Job Description
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business. As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world. K4B is a fast-growing SaaS product helping global companies streamline their corporate travel programs with a powerful, scalable, and user-friendly online booking tool. While our platform works out of the box for most customers, our enterprise clients often need tailored onboarding and configuration to get the most value. We're looking for an Implementation Manager to lead the onboarding journey for these clients—from kick-off through go-live—blending project management, product expertise, and relationship building. Do you have strong customer insight, technical savvy, and enjoy cross-functional collaboration? Then come join KAYAK to reinvent corporate travel, partner with internal and external teams, and help drive long-term customer success! This role is required to work from our Berlin office 3 days per week. In this role, you will: - Lead implementation projects for new enterprise clients, managing the full onboarding lifecycle - Capture, document, and validate client requirements to configure and tailor the product as needed - Coordinate with technical teams to support custom integrations, data migration, or tailored configurations - Build and maintain implementation project plans, timelines, and risk assessments - Serve as the primary contact fo
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