ImplementationProgramManager

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze. Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work. We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze. **About This Role:** As a Braze Implementation Program Manager at Stitch, you will coordinate and drive end-to-end implementations of the Braze customer engagement platform for enterprise and high-growth clients. You will partner closely with a Director, Solution Architects, Technical Architects and client-side stakeholders to ensure Braze is configured, launched, and adopted successfully against clear business goals. **What You’ll Do** * Manage day-to-day execution for Braze implementation projects, from kickoff through go-live and early adoption. * Own the integrated project plan: milestones, dependencies, and risks across workstreams covering data, integrations, channel configuration, and campaign enablement. * Partner with a Senior Implementation Lead (or Launch Practice Leader) who owns overall strategy and executive relationships, ensuring your delivery plan supports the agreed roadmap. * Facilitate working sessions and status meetings with client stakeholders to clarify requirements, track progress, and resolve blockers. * Coordinate closely with Solu