SevenRooms
Hospitality Technology
ImplementationPartner
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Implementation Partner at SevenRooms. Skills: Customer Success, Client Implementation. Lead client onboarding. Manage onboarding activities”
What You'll Achieve.
Help clients reach value quickly; Set clients up for success; Help clients get started quickly; Help clients get started effectively
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
2+ years of experience in customer-facing roles, 2+ years of experience in SaaS or hospitality technology, Fluent Italian language
What You'll Do.
Lead client onboarding
Manage onboarding activities
Manage multiple projects
Oversee implementation projects
Tailor solutions to clients
Understand client goals
Customize platform to needs
Guide clients through platform
Help clients learn tools
Collaborate across teams
Partner with Customer Success
Support smooth handoff
Drive product adoption
How You'll Work.
Team & Collaboration
Collaborate across teams; Partner with Sales; Partner with Customer Success
Communication Scope
Clear communication; Confident communication
Process & Methodology
Project management
Full Job Description
About the Team The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform. About the Role As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead. You’re excited about this opportunity because you will… Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly. Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction. Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs. Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives. Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption. We’re excited about you because… You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology You’re a clear and confident communicator, both in writing and in person You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work You’re experienced in managing projects and keeping things on track You thrive in fast-paced, sta
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