ImplementationManager,MiddleMarket(0500)Accounts

Ready to use your project management skills to manage a book of business within the Middle Market (O500) Client accounts? As a Client Account Installation Advisor, you’ll manage all facets of client benefits set up; administrative details, benefits confirmation, structure and billing set up, eligibility collection and loading and ID card distribution. You’ll act as a liaison between our clients and internal business partners driving the installation process **Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.** **What You’ll do:** * Own the client experience across the end-to-end on-boarding process for new and renewing clients. * Lead implementation meetings with clients that might at times be in person. Develop and present implementation calendar to client including matrix partner deliverables. Responsible for coordinating and delivering implementation documents to client and obtaining client sign-off. * Partner with the Sales Executive during the Request for Proposal (RFP) process to fully understand the client’s intent with respect to benefit plans and administrative capabilities. Renegotiate as needed through ongoing communication. * Act as a benefits expert and interact with client on benefit intent. Partner with Implementation Specialist to assess the feasibility of requested plan designs and understand and execute on client’s plan interpretation. * Coordinates and builds relationships with internal matrix team of subject matter experts to execute implementation for clients and manages issues and drives resolution. * You’ll coordinate downstream areas for benefit build, structure build, work order build, eligibility, ID cards and reservations, billing, banking and scheduling calls as needed to facilitate implementation of account. * Communicate ongoing implementation status to client, internal and external partners.