Lavendo
Enterprise SaaS
ImplementationManager,DataPrivacy
Neural analysis suggests this role is
optimal for Manager candidates.
“Implementation Manager, Data Privacy at Lavendo. Skills: Customer success, Implementation management, Data privacy. Onboard new customers. Ensure successful implementation of solutions”
What You'll Achieve.
Customer advocacy; Customer adoption; Long-term customer success
Industry & Context.
Problem-solving abilities; Analytical abilities
What They're Looking For.
Must Have
3-5 years experience in customer support, 3-5 years experience in customer success, 3-5 years experience in implementation management, Enterprise SaaS experience, Technology company experience, Ability to work from office in Falls Church, VA 3 times per week
Nice to Have
Interest in privacy, Knowledge of privacy regulations, Interest in data privacy, Knowledge of GDPR, Knowledge of CCPA
What You'll Do.
Onboard new customers
Ensure successful implementation of solutions
Develop relationships with assigned accounts
Maintain relationships with assigned accounts
Provide product training to customers
Provide support to customers
Monitor customer health
Address customer issues proactively
Collaborate with internal teams
Improve customer experience
Track key performance metrics
Report on key performance metrics
Focus on customer satisfaction
Focus on customer training
Focus on customer experience
How You'll Work.
Team & Collaboration
Collaborating with internal teams
Communication Scope
Excellent communication skills; Interpersonal skills
Full Job Description
Lavendo partners with startups and high‑growth companies to help them hire top‑tier sales, GTM, and technical talent. This role is with one of our clients; we’ll share full details about the company and interview process as we get to know you and confirm mutual fit. ABOUT THE COMPANY Our client is a profitable Enterprise SaaS company specializing in data privacy and security. With a powerful Data Privacy Governance platform that leverages patented AI technology, they are revolutionizing customer data protection for Fortune 1000 organizations. This innovative solution ensures seamless compliance with GDPR, CCPA, and other privacy regulations, while offering unified consent and preference management APIs for efficient data handling across multiple channels. - Office Location: Falls Church, VA (hybrid 3 days per week) - Product: AI-powered privacy compliance and data governance platform - Target Market: Mid-Market and Large Enterprises Our client's mission is to contribute to a better society by advocating for proper data protection legislation, responsibly safeguarding customer data, preserving individual privacy rights, and enhancing trust between businesses and consumers through greater transparency. THE OPPORTUNITY We're seeking a talented Implementation Manager to join our client's team in Falls Church, VA. This position is focused primarily on onboarding and implementation—no sales quotas, no upsell pressure—just delivering an exceptional customer experience. WHAT YOU'LL DO - Onboarding new customers and ensuring successful implementation of solutions - Developing and maintaining strong relationships with assigned accounts - Providing product training and support to customers - Monitoring customer health and addressing issues proactively - Collaborating with internal teams to improve customer experience - Tracking and reporting on key performance metrics - Focus exclusively on customer satisfaction, training, and experience - you're not expected to carry any sale
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