Hummingbird
financial crime
ImplementationManagerContractor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Implementation Manager Contractor at Hummingbird. Skills: Implementations end-to-end, platform configuration, integrations, workflows. implementations end-to-end — translating real customer business and technical requirements into a thoughtfully configured Hummingbird platform that meets our clients’ use cases. manage timelines and stakeholders while getting hands-on with platform configuration, integrations, and workflows”
What You'll Achieve.
successful customer launches; client satisfaction; seeing customers succeed
Industry & Context.
problem-solving; solving complex problems; turning complexity into clarity; owning ambiguous implementation work
What They're Looking For.
Must Have
Experience configuring B2B enterprise SaaS platforms or technical products based on real customer business and technical needs, A cross-functional collaborator who enjoys working across the Customer Success org - with Technical Solutions Engineers, Implementation Managers, and our Head of Delivery to get things shipped, You're organized, proactive, and reliable — you manage your own priorities well and surface risks or blockers early, Someone who’s energized by a fast-moving, evolving environment
What You'll Do.
implementations end-to-end — translating real customer business and technical requirements into a thoughtfully configured Hummingbird platform that meets our clients’ use cases
manage timelines and stakeholders while getting hands-on with platform configuration
Welcome new Hummingbird customers with open arms
Dive deep into technical intricacies
Own all aspects of implementation
Configure the Hummingbird platform to meet customer business and technical requirements
within product capabilities
Manage multiple implementations in parallel
prioritizing effectively and proactively flagging risks
How You'll Work.
Team & Collaboration
A cross-functional collaborator who enjoys working across the Customer Success org - with Technical Solutions Engineers, Implementation Managers, and our Head of Delivery to get things shipped
Communication Scope
communicating that in a way that simplifies and brings clarity
Process & Methodology
manage timelines and stakeholders, project scope, change requests, project status tracking, coordination of internal tasks, reporting of project KPIs, Manage multiple implementations in parallel, prioritizing effectively, proactively flagging risks, tradeoffs, or scope changes, turning loose requirements into clear plans, decisions, and outcomes
Full Job Description
Hummingbird is a remote-first, fully distributed team united by the shared mission of helping fight financial crime. Since our launch in 2017, we’ve helped major financial institutions and tech-savvy trailblazers alike (e. g. Stripe, Affirm, Evolve Bank etc.) orchestrate their compliance programs through our thoughtfully designed, intuitive SaaS product. We believe finding and stopping financial crime is a problem rooted in code, language and design, so we built the product that the heroes doing this work deserve. We are customer-obsessed, and we love building and shipping great products. We set a high bar, challenge our assumptions, seek diverse opinions, and support each other to do our best work. We do our best to write inclusive, descriptive and accurate job descriptions, but we’re not always perfect. If you’re interested in the role, we’d love to hear from you even if you don’t feel like you meet everything we’re looking for. We’re always iterating and improving, and it’s possible that your experience is even more impactful than we could have imagined. About the Role As an Implementation Manager (Contractor), you’ll be the engine behind successful customer launches at Hummingbird. This contract role, working roughly 20 hours per week, will be responsible for implementations end-to-end — translating real customer business and technical requirements into a thoughtfully configured Hummingbird platform that meets our clients’ use cases. This is a role for someone who loves both structure and problem-solving: you’ll manage timelines and stakeholders while getting hands-on with platform configuration, integrations, and workflows. If you're drawn to turning complexity into clarity and seeing customers succeed, this role was built for you. What you’re looking to do: Welcome new Hummingbird customers with open arms. As one of the key points-of-contact just after a new customer signs on, you understand the impact that your role has! Dive deep into technical intricacies.
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