OneImaging
healthcare
ImplementationManager
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“Implementation Manager at OneImaging. Skills: Implementation Management, Project Management, Stakeholder Engagement. Lead end-to-end onboarding and implementation process. Manage customer-specific data feeds and integrations”
What You'll Achieve.
ensuring the successful onboarding and implementation of our customers; ensuring accurate and timely data exchange; ensuring a successful launch; deliver a seamless customer onboarding experience; deliver results on time
Industry & Context.
solutions-oriented mindset
What They're Looking For.
Must Have
5+ years of experience in Implementation Management, Customer Success, Project Management, Account Management, or a similar client-facing role in a digital health solution environment involving benefits administration, technical aptitude with the ability to understand and manage data feeds, integrations, and system configurations, Ability to manage through ambiguity, build processes, and help scale implementation operations within a fast-growing organization, Ability to manage complex ecosystem vendor partners within a healthcare and benefit program, Proven track record of managing cross-functional projects and building relationships with customer stakeholders, organizational and project management skills, with the ability to manage multiple priorities and deliver results on time, Excellent communication skills with a proactive and solutions-oriented mindset
What You'll Do.
Lead end-to-end onboarding and implementation process
Manage customer-specific data feeds and integrations
Build trusted relationships with customer stakeholders
Drive implementation milestones
Identify opportunities to optimize onboarding workflows
Work closely with Sales
Support cross-functional operational and strategic initiatives
How You'll Work.
Team & Collaboration
coordinating cross-functional workstreams; partnering closely with internal technical teams and external customer stakeholders; ensuring alignment across all parties involved in the launch process; Work closely with Sales, Product, Engineering, Operations, and Support teams
Communication Scope
Excellent communication skills
Process & Methodology
project management, timeline management, project planning, project management skills, manage multiple priorities
Full Job Description
Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam. As an Implementation Manager at OneImaging, you’ll play a critical role in ensuring the successful onboarding and implementation of our customers. You’ll be the primary point of contact during the implementation process, responsible for guiding customers through onboarding, managing complex data feed integrations, coordinating cross-functional workstreams, and ensuring a successful launch. This role combines project management, stakeholder engagement, and strong operational execution to deliver a seamless customer onboarding experience. What you'll do: Lead the end-to-end onboarding and implementation process for new customers, including kickoff meetings, project planning, timeline management, system configuration, testing, training, and go-live coordination. Manage customer-specific data feeds and integrations, ensuring accurate and timely data exchange between systems while partnering closely with internal technical teams and external customer stakeholders. Build trusted relationships with customer stakeholders at multiple levels, acting as the primary point of contact throughout implementation and ensuring alignment across all parties involved in the launch process. Drive implementation milestones, proactively identify risks or blockers, and ensure projects remain on track through effective communication and cross-functional collaboration. Iden
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