Multitude Insights
public safety
ImplementationManager
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“Implementation Manager at Multitude Insights. Skills: Implementation Lead, Customer Onboarding, Platform Configuration, Change Management. Lead End-to-End Implementations. Own the onboarding and implementation process”
What You'll Achieve.
Agencies launch smoothly and quickly; Customers adopt BLTN as part of their core workflows; Implementation processes become repeatable and scalable; Customer trust and retention strengthen over time; The implementation function evolves into a strategic advantage for the company
Industry & Context.
What They're Looking For.
Must Have
6+ years of experience in implementation, onboarding, customer operations, project management, or customer success within SaaS, gov-tech, or a similar environment, Experience managing complex customer implementations with multiple stakeholders, Demonstrated ability to manage multiple concurrent implementations or projects simultaneously without sacrificing quality or customer experience, project management and organizational skills, with the ability to drive execution independently, Comfortable being hands-on — not just tracking work, but actively contributing to implementation and configuration tasks, Experience leading customer onboarding, training, or change management initiatives, Excellent communication skills and ability to build trust with customers, Builder mindset with comfort operating in ambiguity and creating structure from scratch, Ability to balance speed, organization, and customer experience in a fast-moving environment
Nice to Have
Experience in gov-tech, public sector technology, or law enforcement-adjacent environments is highly preferred, Experience working in startup or early-stage environments is a plus, Comfortable working in a fully remote environment
What You'll Do.
Lead End-to-End Implementations
Own the onboarding and implementation process
Manage project timelines
stakeholder communication
Coordinate and drive implementation workstreams
Configure customer environments
Ensure implementations stay on track
Drive Customer Adoption & Change Management
Conduct current state workflow assessments
Document current state workflows
Develop future state workflow maps
Guide customers through change management
Collaborate with Customer Success Managers
Deliver onboarding sessions
Act as a trusted partner to agency leadership
Build the Implementation Function
Create scalable implementation playbooks
Capture lessons learned
Help define the systems and operational infrastructure
Track implementation outcomes
How You'll Work.
Team & Collaboration
Manage stakeholder communication across internal and external teams; Collaborate with Customer Success Managers; Partner closely with Product, Engineering, and Customer Success; Translate customer needs and implementation feedback into actionable internal requests; Identify implementation risks early and help drive resolution across teams
Communication Scope
Excellent communication skills; ability to build trust with customers
Process & Methodology
Manage project timelines, Manage milestones, Manage stakeholder communication, Manage execution, Manage multiple concurrent implementations, Organizational skills, Drive execution independently
Full Job Description
ABOUT MULTITUDE INSIGHTS Multitude Insights builds modern tools for public safety agencies. Our flagship product, BLTN, transforms siloed law-enforcement bulletins and investigative intel into a searchable, AI-powered network that connects cities, counties, and states. Agencies use BLTN to create, share, and link critical information in real time — surfacing patterns analysts often miss and accelerating case resolution across jurisdictions. We're backed by top-tier investors and expanding nationwide, with customers from Boston to Seattle to Orange County. Our mission is simple: give law enforcement the clarity and confidence they need to protect the public. We turn information into awareness — and awareness into action. If you want to build category-defining technology that directly impacts community safety — and join a team on a hyper-growth trajectory — this is the place to do the most meaningful work of your career. THE ROLE Multitude Insights is hiring an Implementation Lead to own the onboarding and activation experience for new agency partners. This is not a pure project management role — we’re looking for someone who can both coordinate the work and help execute it. You’ll lead agencies from kickoff through go-live, helping configure our platform using tools built by our Engineering team, guiding change management, supporting training, and ensuring customers successfully adopt BLTN as part of their daily workflows. This is a foundational role on an early team. We’re looking for someone with a builder mindset who is excited to create the systems, playbooks, and implementation infrastructure that will scale with the company over time. Implementation at Multitude is core to customer success. Your job is to ensure agencies get up and running quickly, realize value fast, and become long-term partners. RESPONSIBILITIES - Lead End-to-End Implementations - Own the onboarding and implementation process from kickoff through go-live and stabilization. - Manage project t
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