Level AI
Customer Engagement
ImplementationManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Implementation Manager at Level AI. Skills: Client onboarding, Data integration, Product configuration, Client training. Lead client onboarding and implementation. Understand client business requirements”
What You'll Achieve.
Ensure clients unlock full potential of Level AI; Enhance customer experience; Drive growth; Meet client needs; Resolve technical issues; Drive improvements in solutions
Industry & Context.
Entrepreneurial & Problem-Solving Attitude; Resourceful in tackling implementation challenges
Comfortable working in US hours
What They're Looking For.
Must Have
3+ years of experience in a hands on technical, 1-2+ years of experience delivering successful customer implementations, technical background with knowledge of SaaS platforms, APIs, and cloud services, Excellent project management skills with the ability to juggle multiple projects simultaneously, Ability to translate complex concepts into actionable items to non-technical stakeholders, communication skills in English (both written and verbal), Entrepreneurial & Problem-Solving Attitude, Self-motivated, adaptable, and resourceful in tackling implementation challenges, Comfortable working in US hours
Nice to Have
Experience interacting with APIs and using cloud services, Experience with integrating with CRMs such as Salesforce, Familiarity with intent-based and generative artificial intelligence, Experience with Telephony Systems such as AWS Connect, Five9 and Genesys
What You'll Do.
Lead client onboarding and implementation
Understand client business requirements
Facilitate data integrations
Configure and train on Level AI products
Drive efficient time to value
Serve as primary client contact
Build and maintain client relationships
Handle onboarding of multiple clients
Understand client technical requirements
Lead technical discovery sessions
Communicate technical information to clients
Track and report key account metrics
How You'll Work.
Team & Collaboration
Collaborate with internal teams (sales, product, engineering, customer support)
Communication Scope
Excellent communication skills in English (both written and verbal); Ability to translate complex concepts to non-technical stakeholders
Process & Methodology
Excellent project management skills, Ability to juggle multiple projects simultaneously
Full Job Description
## Description Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. About the Role:As an Implementation Manager, you will lead our clients’ onboarding and implementation process, ensuring they unlock the full potential of Level AI to enhance the customer experience.You will be responsible for understanding client business requirements, facilitating data integrations, configuring and training on the Level AI products including Auto-QA, Analytics, Voice of the Customer, Agent Assist, and Screen Recording among others, all while driving efficient time to value. Key Responsibilities : - Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients. - Successfully handle onboarding of multiple clients simultaneously - Understand clients' business objectives - Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needs - Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues. - Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients. - Identify opportunities for upselling and cross-selling our solutions to existing clients. -Track and report on key account
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