Lantern
ImplementationManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Implementation Manager at Lantern. Skills: end-to-end ownership of client implementations, implementation of clients, new file implementations, client renewals, organizational initiatives, drive implementations and projects to completion, manage all aspects of a project, balancing all key stakeholders’ needs, delight the client, exceed expectations, process documentation, refining and updating SOP’s and resources, develop trackable metrics to measure successful launches, accuracy & readiness of ”
What You'll Achieve.
drive implementations and projects to completion; delight the client; exceed expectations; develop trackable metrics to measure successful launches; Accuracy & Readiness of Launch
Industry & Context.
Excellent problem solving and decision-making skills; Critical thinking with problem solving skills
Hybrid (3x in office/week)
What They're Looking For.
Must Have
Bachelor's degree required, 3+ years relevant experience, Demonstrated ability to collaborate across multiple departments and manage the needs of various key stakeholders, Proven working experience in project management and/or implementation, Experience in processes and task management, Ability to perform successfully in a high-pressure, fast-paced working environment, Excellent problem solving and decision-making skills, Solid organizational skills, including attention to detail and ability to multi-task, Excellent verbal and written communication skills, Proficiency or experience with project management tools (ex. Microsoft Project, Jira, Monday. com, Salesforce, etc. )
What You'll Do.
provide end-to-end ownership of client implementations
implementation of clients
new file implementations
organizational initiatives to support ongoing operations
drive implementations and projects to completion
and internal implementation calls
Developing successful project plans for implementation
Tracking tasks and dependencies successfully
Updating stakeholders and the larger business on progress
and critical milestones
Process documentation – Refining and updating SOP’s and resources
Develop trackable metrics to measure successful launches
Accountable for Accuracy & Readiness of Launch
Primary point of contact (internal & external) for operational projects related to implementation needs
Primary point of contact for initiating internal alignment for all client customization needs related to implementations (new clients)
Management and QA of all client launch deliverables
provide status updates to internal and external stakeholders
and QA of deliverables
Internal Coordination – coordinate with internal groups and gather requirements from each department
Ensure requirements are met from a process and data perspective
Create and manage process flows as well as internal and external documentation
How You'll Work.
Team & Collaboration
collaborate across multiple departments; manage the needs of various key stakeholders; collaborative environment; teamwork; collaboration is key in innovation and creating change; coordinate with internal groups
Communication Scope
Excellent verbal and written communication skills; Communication skills are critical; communication and updates to stakeholders are achieved; Updating stakeholders and the larger business on progress, risks, and critical milestones; Exceptional communication skills
Process & Methodology
project management, implementation, project plans, tracking tasks and dependencies, manage timelines, track deliverables
Full Job Description
About Lantern Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. About You: You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with. You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change. Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. You thrive in a Team Environment. Collaboration is key in innovation and creating change. These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidanc
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