Inspiren
senior living
ImplementationManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Implementation Manager at Inspiren. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management. Lead product implementations. Ensure smooth customer experience”
What You'll Achieve.
Hit project milestones; Ensure sites completed on-time; Ensure sites completed on-cost; Ensure highest customer satisfaction; Ensure better care outcomes
Industry & Context.
Travel up to 80%
What They're Looking For.
Must Have
5 years' experience in implementations, 5 years' experience in project management, 5 years' experience in professional services, Experience managing hardware implementation, Experience managing software implementation, Experience in health-tech sector, Experience in high-tech sector, Know-how of lean tools, Know-how of lean methodologies
Nice to Have
PMP certification
What You'll Do.
Lead product implementations
Ensure smooth customer experience
Ensure positive customer experience
Drive hardware delivery
Drive software delivery
Hit project milestones
Transition customers to CSM
Transition sites to CSM
Develop project plans
Implement project plans
Ensure sites completed on-time
Ensure sites completed on-cost
Ensure highest customer satisfaction
Partner with operations
Partner with product support
Partner with key contractors
Own project lifecycle
Manage initial scoping
Manage implementation
Manage post-implementation support
Manage operational relationships
Manage tactical relationships
Act as primary point of contact
Partner with Go-to-Market
Understand customer needs
Ensure solutions tailored to needs
Collaborate with key functions
Drive improvements in implementations process
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Internal stakeholders; External stakeholders
Communication Scope
Interpersonal skills
Process & Methodology
Project management, PMP
Full Job Description
About the company Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff. Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes. About the Role As an Implementation Manager you will be responsible for leading multiple product implementations across the country ensuring customers have a smooth and positive experience with the installation/use of our products within their facilities. The implementation manager will be responsible for driving hardware and software delivery, hitting project milestones, executing training, and successfully transitioning the customers and the site to a clinical success manager. What you’ll do Project Management: Develop and implement the project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction, as well as other key KPIs, partnering with operations, product support, and other key contractors. Deployment Execution: Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support. Customer Engagement: Manage the operational/tactical relationships with key customer stakeholders, acting as the primary point of contact for implementation engagements. Cross-Functional Collaboration: Partner with Go-to-Market to understand customer needs and ensure solutions are tailored to meet these needs, collaborating with other key functions. Process Optimization: Drive necessary improvements within the end-to-end implementations process, leverage lean tools su
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