Heartflow
medical technology
ImplementationManager
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“Implementation Manager at Heartflow. Skills: technical lifeline for rapid resolution of issues, achievement of customer satisfaction and customer loyalty targets, End-to-End Workflow Build. Lead Heartflow’s implementation process for integrating our technology into new customer accounts. Manage implementation projects for new products or features to the commercial team and customers”
What You'll Achieve.
achievement of customer satisfaction and customer loyalty targets; providing reliable projections for activation timelines; support commercial growth; high customer adoption of Heartflow products
Industry & Context.
Excellent problem solving ability, especially under pressure; technical lifeline for rapid resolution of issues; design and develop solutions, data insights, and tools to support commercial growth
Field based position with up to 50% travel
What They're Looking For.
Must Have
3+ years of experience in a technical or clinical field with advanced degree, or 5+ years of equivalent work experience, Project/program management experience required, Extensive experience with EPIC and/or similar EMR systems required
Nice to Have
Clinical/medical background preferred, Prior experience working in digital health, healthcare, or a regulated environment preferred, Experience with Salesforce or other CRM tool, Cardiology clinical, imaging or product experience
What You'll Do.
Lead Heartflow’s implementation process for integrating our technology into new customer accounts
Manage implementation projects for new products or features to the commercial team and customers
Provide end-user and commercial team training on Heartflow products and CT data requirements to customers in accordance with specific training plans
Provide clinically- relevant and technical information and solutions in response to inquiries regarding use of HF technologies
Document and track customer feedback
and resolutions in Heartflow’s Customer Relationship Management system and help improve knowledge base for customer issues
Proactively manage and maintain an accurate implementation project funnel
including tracking progress
and providing reliable projections for activation timelines to leadership and the commercial team
and challenges of our customers and commercial team and help design and develop solutions
and tools to support commercial growth
Effectively lead customer teams
maintain focus on established project goals
ensure strict adherence to the project plan
and mitigate scope creep that may compromise implementation progress
Manage End-to-End Workflow Build by coordinating internal and customer teams to map
and validate current processes (orders
ensuring high customer adoption of Heartflow products
Ensuring all Go-Live criteria are fully met and signed off on by both teams
providing critical support during and post activation
How You'll Work.
Team & Collaboration
coordinating internal and customer teams to map, document, and validate current processes; managing multiple projects involving customers and colleagues from a wide range of technical and clinical backgrounds
Communication Scope
Excellent verbal and written communication skills; Ability to cater communication to a wide range of technical, clinical, and cultural backgrounds
Process & Methodology
Manage implementation projects, maintain focus on established project goals, ensure strict adherence to the project plan, mitigate scope creep, Project/program management experience required
Full Job Description
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCT Analysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare. Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 500,000 patients worldwide. This position is open for the Northern California to PNW region, with targeted cities but not limited to San Francisco, California; Oregon, Portland; Seattle, Washington. The Implementation Manager is a member of the Customer Success team and will lead the process for integration of Heartflow’s technology into customer accounts and is the technical lifeline for rapid resolution of issues in the field and the achievement of customer satisfaction and customer loyalty targets. Job Responsibilities: Lead Heartflow’s implementation process for integrating our technology into new customer accounts. Manage implementation projects for new products or features to the commercial team and customers. Provide end-user and commercial team training on Heartflow products and CT data requirements to customers in accordance with sp
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