Decagon
Deployment Strategists
ImplementationManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Implementation Manager at Decagon. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, implementations, consulting, onboarding, project management, customer-facing technical roles, leading complex software or AI implementations, building scalable processes or playbooks, working effectively with executives, working effectively with operators, SaaS platforms, integrations, APIs, AI tools. build an”
Industry & Context.
bringing structure to ambiguity; identifying bottlenecks; introducing better systems, tooling, and automation
What They're Looking For.
Must Have
4+ years in implementations, consulting, onboarding, project management, or customer-facing technical roles, Experience leading complex software or AI implementations with measurable results, Technical fluency with SaaS platforms, integrations, and APIs, operational instincts with experience building scalable processes or playbooks, Clear communicator who can work effectively with both executives and operators, Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment
Nice to Have
Experience deploying AI, automation, or customer service platforms, Familiarity with enterprise systems such as Zendesk or Salesforce, Experience building a new function or operating model from the ground up, Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains
What You'll Do.
build and scale the function that delivers world-class AI Agents for our customers
own the strategy and execution for implementing Decagon across complex enterprise environments
design and own the implementation playbook
creating the frameworks
and standards that make deployments repeatable and scalable
continuously improve how we deliver by leveraging AI tools
and operational design to increase efficiency and reduce time to value
partner closely with customer teams to understand their workflows and goals
work cross-functionally with Sales
and Engineering to translate those needs into successful implementations
guide complex rollouts
ensure every launch delivers measurable impact
Lead enterprise AI Agent implementations from kickoff through rollout
and business outcomes
Design implementation strategies tailored to each customer’s goals and technical environment
Build and own the Implementation playbook
including the processes and standards that enable scalable
high-quality deployments
and consistency across implementations by identifying bottlenecks and introducing better systems
Partner cross-functionally to scope requirements
and feed insights back into Product
How You'll Work.
Team & Collaboration
partner closely with customer teams; work cross-functionally with Sales, Product, and Engineering; align stakeholders; Partner cross-functionally to scope requirements, configure solutions, and feed insights back into Product
Communication Scope
Clear communicator who can work effectively with both executives and operators
Process & Methodology
project management, leading complex software or AI implementations, driving execution, driving adoption, driving business outcomes, design implementation strategies, build and own the Implementation playbook, Improve speed, quality, and consistency across implementations, identifying bottlenecks, introducing better systems, tooling, and automation, scope requirements, configure solutions
Full Job Description
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role As part of Decagon’s founding Implementations Team, you will build and scale the function that delivers world-class AI Agents for our customers. You will own the strategy and execution for implementing Decagon across complex enterprise environments, ensuring every deployment is smooth, impactful, and sets the foundation for long-term customer success. You will design and own the implementation playbook, creating the frameworks, processes, and standards that make deployments repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value. You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful implementations. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact. In this
Applying for this Implementation Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Decagon?
Real rants from real employees. Read before you apply.