Decagon
Deployment Strategists
ImplementationManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Implementation Manager at Decagon. Skills: process management, cross-functional coordination, stakeholder management. Lead enterprise AI Agent implementations. Design implementation strategies”
What You'll Achieve.
deliver world-class AI Agents; smooth, impactful deployments; sets the foundation for long-term customer success; repeatable and scalable deployments; increase efficiency; reduce time to value; successful implementations; measurable impact
Industry & Context.
What They're Looking For.
Must Have
4+ years in implementations, consulting, onboarding, project management, or customer-facing technical roles, Experience leading complex software or AI implementations with measurable results, Technical fluency with SaaS platforms, integrations, and APIs, operational instincts with experience building scalable processes or playbooks, Clear communicator who can work effectively with both executives and operators, Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment
Nice to Have
Experience deploying AI, automation, or customer service platforms, Familiarity with enterprise systems such as Zendesk or Salesforce, Experience building a new function or operating model from the ground up, Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains
What You'll Do.
Lead enterprise AI Agent implementations
Design implementation strategies
Build and own the Implementation playbook
Partner cross-functionally to scope requirements
How You'll Work.
Team & Collaboration
Partner closely with customer teams; Work cross-functionally with Sales, Product, and Engineering; Align stakeholders
Communication Scope
Clear communicator
Process & Methodology
project management, complex rollouts
Full Job Description
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role As part of Decagon’s founding Implementations Team, you will build and scale the function that delivers world-class AI Agents for our customers. You will own the strategy and execution for implementing Decagon across complex enterprise environments, ensuring every deployment is smooth, impactful, and sets the foundation for long-term customer success. You will design and own the implementation playbook, creating the frameworks, processes, and standards that make deployments repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value. You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful implementations. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact. In this r
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