Cohere Health
ImplementationManager
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“Implementation Manager at Cohere Health. Skills: client implementation, project management, cross-functional team collaboration. Drive implementation from end to end, both internally and externally with client teams. Assist teams in moving from pitch to close by serving in an internal project management capacity”
What You'll Achieve.
ensuring success with our initial customers; helping Cohere continue to expand and successfully bring on future customers; create an efficient and repeatable model for future clients
Industry & Context.
able to self-start solution discovery
client facing
What They're Looking For.
Must Have
8+ years of experience in healthcare, especially working with health plans on consulting experience preferred, High level technical knowledge and understanding to be able to liaise with and understand product, development and engineering teams’ tasks, Exceptional communication skills with interpersonal skills and experience in customer-facing roles, Organized and detail-oriented with demonstrated success running a implementation work, including project plan definition through execution, Start-up ready mindset - progress over polish, able to exhibit comfortableness with ambiguity, Intellectually curious, able to self-start solution discovery (exhibits owner mentality), Fast paced startup experience and ability to quickly ramp up and work with cross functional teams
Nice to Have
Familiarity with value based care models, novel care models (e. g. , advanced primary care), payer, provider, and digital health trends
What You'll Do.
Drive implementation from end to end
both internally and externally with client teams
Assist teams in moving from pitch to close by serving in an internal project management capacity
Partner with health plan and risk bearing provider clients to successfully launch Cohere Health products within their organization
Act as the key liaison between client implementation team and cross functional teams at Cohere to drive day to day implementation activities
Project manage and monitor the implementation process
working closely with clients
Develop and manage a detailed project schedule and work plan
involving all relevant stakeholders and closely monitoring the status of key deliverables
Track and report on implementation progress and key risks and issues
Refine implementation best practices and create an efficient and repeatable model for future clients
Support the creation of a playbook to guide process for implementing with additional customers
How You'll Work.
Team & Collaboration
Partner with the solutions team during the upfront sales, solutioning, and pre-implementation phases; Partner with health plan and risk bearing provider clients; Act as the key liaison between client implementation team and cross functional teams at Cohere; working closely with clients, vendor partners, and Cohere teams; involving all relevant stakeholders; work with cross functional teams
Communication Scope
Exceptional communication skills; interpersonal skills; experience in customer-facing roles
Process & Methodology
manage the critical implementation process for new clients, internal project management capacity, Project manage and monitor the implementation process, Develop and manage a detailed project schedule and work plan, closely monitoring the status of key deliverables, Track and report on implementation progress and key risks and issues
Full Job Description
Opportunity Overview: Cohere is looking for a dynamic self-starter to join our Payment Integrity Implementation Team as we seek to expand to new customers, adjacent markets and customer segments. As Implementation Manager, you will be client facing and manage the critical implementation process for new clients. This position will partner with the solutions team during the upfront sales, solutioning, and pre-implementation phases. Additionally, as project lead you will help refine best practices based on new customer implementation and will support the creation of a playbook for implementation with future customers. The role will be key to ensuring success with our initial customers and to helping Cohere continue to expand and successfully bring on future customers. What you’ll do: Drive implementation from end to end, both internally and externally with client teams Assist teams in moving from pitch to close by serving in an internal project management capacity Partner with health plan and risk bearing provider clients to successfully launch Cohere Health products within their organization Act as the key liaison between client implementation team and cross functional teams at Cohere to drive day to day implementation activities Project manage and monitor the implementation process, working closely with clients, vendor partners, and Cohere teams Develop and manage a detailed project schedule and work plan, involving all relevant stakeholders and closely monitoring the status of key deliverables Track and report on implementation progress and key risks and issues Refine implementation best practices and create an efficient and repeatable model for future clients Support the creation of a playbook to guide process for implementing with additional customers What you’ll need: 8+ years of experience in healthcare, especially working with health plans on implementations; consulting experience preferred High level technical knowledge and understanding to be able to liaise w
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