ImplementationManager

At BlueOptima, our vision is to become the global reference for optimizing software engineering performance across all industries. We provide industry-leading, objective metrics in software development that enable large organizations to deliver better software, faster, and at lower cost. We are a fast-growing international company with offices in London (HQ), Mexico, India, and the US - home to 115+ employees, speaking 25 languages. Our culture is open-minded, high-performance, and built around innovation and ownership. We are seeking a proactive and technically minded Implementation Manager to manage the onboarding of new clients and support business-as-usual (BAU) clients by ensuring ongoing data quality and handling Tier 1 technical support for assigned clients. This client-facing role is based in Bangalore, Indi and sits at the intersection of onboarding, technical troubleshooting, and customer enablement. You’ll work cross-functionally with Sales, Customer Success, Engineering, and Product to deliver a seamless implementation experience and long-term client satisfaction. Key Responsibilities * Lead the onboarding process for new clients, including project planning, setup, and technical implementation * Support installation and configuration of the BlueOptima platform * Provide Tier 1 technical support to all clients, resolving basic integration issues, platform access/configuration problems, and common data errors * Monitor and manage ongoing client data health, proactively identifying and resolving data collection or integration issues * Ensure a consistent and high-quality onboarding experience across clients, continuously reducing onboarding time and improving system adoption * Train client-side system administrators to independently manage platform operations * Collaborate with Engineering and Product to support the rollout of new features and provide feedback based on client experience ## Qualifications * 4+ years of experience in a technical client-facing