ImplementationManager

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. The Implementation Team is focused on creating a 10x customer experience from the statement of work through subscription. The team owns trial and onboarding management, coordinating installations, delivering customer training, and ensuring a rapid and smooth transition to full subscription. The role requires high ownership and performance-driven execution across internal and customer-facing activities. What You'll Do: Trial and Onboarding Management: Lead the initiation and management of customer trials, emphasizing rapid and thorough onboarding to maximize customer engagement and value recognition. Kickoff and Installation Planning: Conduct detailed Success Planning calls with customers to outline the installation process, set expectations, and ensure all necessary preparations are in place. Customer Training and Support: Deliver tailored training sessions that equip customers with the knowledge and skills to effectively use our products. Ongoing Communication: Maintain regular communication with customers to ensure all prerequisites are met prior to installation. Speed to Subscription: Own the end-to-end onboarding process, drive urgency across internal teams and customers to enable seamless activations and timely conversion to paid subscriptions. Proactive Problem Resolution: Identify and resolve potential issues during the trial and pre-installation phases to remove barriers to subscription. Performance Metrics and Reporting: Meet trial conversion targets and provide regular upda