ImplementationEngineer,CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Job Title: Implementation Engineer Location: Medellin, Colombia Hybrid model: 2 times per week at the office. Role Overview: Implementation Engineers collaborate with both new and existing clients to implement NICE products, acting as experts in configuring the client’s NICE portal and integrating it into their business processes. They take primary responsibility for setting up and implementing technical systems and applications, leveraging configuration tools, programming knowledge, and project management expertise. Key Responsibilities: Collaborate with clients to gather requirements and design tailored implementation strategies. Configure contact center solutions, including advanced call flows, IVR paths, APIs, and integrations. Configure and implement the client’s portal, utilizing NICE platform tools, including advanced features like APIs and integrations. Collaborate closely with Engagement Managers and Implementation Consultants to ensure successful onboarding and implementation. Troubleshoot technical issues during implementation and support User Acceptance Testing (UAT) to meet client requirements. Manage multiple client engagements simultaneously, ensuring timely and high-quality delivery. Document configuration steps, create process plans, and develop guides for specific products or features. Act as a key resource for improving configuration and implementation processes, sharing best practices and identifying areas for efficiency gains. Provide feedback to the Product Management team to support product enhancements and client needs. Use project management and ticketing tools like Asana, Rocketlane, Salesforce, Jira, and Confluence to track and manage implementation wor