ImplementationEngineer

**We are looking for Implementation Engineer to join our office in Prishtina.** Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to-end solutions for all ProCredit institutions, as well as for other banks and financial institutions This includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations. A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit group, providing a comprehensive range of support services that enable the banks to become competitive and efficient. **What your key responsibilities will be:** * Provide second-level customer support and collaborate with external service providers. * Design project implementation requirements and specifications. * Perform various tests using test cases and prepare corresponding documentation. * Collaborate with the team to design new services for all customer implementation activities. * Conduct research on customer issues, document findings, and implement technical solutions. * Prepare and maintain all technical and business documents; collaborate with customers to provide support for all issues. * Establish technical project requirements, maintain effective professional relationships with customers, and organize all project materials. * Perform routing activities required for the job. * Provide technical application programming for service implementations. **Skills and experience we expect from you** * University degree in Computer Science, Software Engineering, or other related Engineering fields * Advanced level of English language (oral and written) * Knowledgeable of SQL, PL/SQL * Good attitude on learning new topics * Flexible and reliable on the job * Customer oriented and good communication skills * Desirable knowledge of the card industry and payment systems * Mastering of Microsoft Of