Metriport

Healthcare

ImplementationEngineer

$120–160k San Francisco, California, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Implementation Engineer at Metriport. Skills: Software implementation, Customer integration, Technical support. Serve as primary point of contact. Conduct discovery calls”

What You'll Achieve.

Deliver value to customer; Ensure seamless functionality

Industry & Context.

Healthcare
Problems you'll solve

Solve any problem; Diving deep into areas; Troubleshoot issues; Debug issues

Eligibility Requirements

Work six days a week, Daily stand-up 7:30am PST

What They're Looking For.

Must Have

3+ years software implementation support, Full-stack experience, React experience, TypeScript experience, Node.js experience, Located in San Francisco or Bay Area

Nice to Have

Healthcare experience, HIPAA knowledge, FHIR knowledge, HIE knowledge, IHE knowledge, EHRR knowledge, NPI knowledge, TEFCA knowledge, ADT knowledge, HL7 knowledge, HEDIS knowledge, RAF knowledge, SNOMED knowledge, LOINC knowledge, ICD-10 knowledge

What You'll Do.

Serve as primary point of contact

Conduct discovery calls

Understand customer use cases

Understand technical requirements

Understand success criteria

Participate in weekly syncs

Ensure customers derive value

Integrate Metriport into workflows

Maintain customer relationship

Provide continuous support

Answer questions about product capabilities

Answer questions about integrations

Answer questions about implementation

Troubleshoot customer issues

Debug customer issues

Resolve customer issues with engineering

Manage customer requests

Manage customer issues

Assess priority of requests

Coordinate with engineering teams

Track progress of requests

Communicate resolutions to customers

Update team on customer status

Raise issues needing addressing

Discuss customer feedback

Communicate product updates

Communicate new feature releases

Participate in sprint planning

Participate in retro sessions

Participate in quarterly planning

Ensure seamless functionality

Work with customers from onboarding

Work with customers to production roll-out

Attend daily stand-up

How You'll Work.

Team & Collaboration

Work with engineering team; Update the team; Discuss customer feedback; Sprint planning sessions; Retro sessions; Quarterly planning sessions

Communication Scope

Communicate resolutions; Communicate product updates; Communicate new features

Process & Methodology

Sprint planning, Retro sessions, Quarterly planning

Full Job Description

Implementation Engineer Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity. About you In a nutshell, we're looking for a Implementation Engineer with the following specific qualities: - You’re entrepreneurial-minded, with an olympian-level work ethic (nearly our entire engineering team consists of former founders). - You are confident in your ability to connect with customers and building strong partnerships while providing technical guidance - You believe you can solve any problem that comes at you, and don't shy away from diving deep into areas where you may lack domain expertise and have a strong sense of ownership over your work. - You care more about the end result and delivering value to a customer, rather than what new and frilly tech is being used under the hood for a given feature. - When someone scopes out a project with an ETA of 3 weeks, you ask yourself "why can't it be done in 3 days?". - You’re a hacker at heart, and have a good sense of what rules should, and shouldn’t, be broken. What you'll be doing After quickly ramping up using our comprehensive onboarding materials to get familiar with our domain, and codebase, the goal would be to get you connected with cust

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