Metriport
Healthcare
ImplementationEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Implementation Engineer at Metriport. Skills: Software implementation, Customer support, Technical expertise. Serve as primary point of contact. Conduct discovery calls”
What You'll Achieve.
Deriving value from product; Successfully integrated Metriport; Seamless functionality for customers; Production roll-out
Industry & Context.
Solve any problem; Dive deep into areas; Troubleshoot and debug
Located in San Francisco or Bay Area, Willing to relocate, Daily 30 minute remote stand-up
What They're Looking For.
Must Have
3+ years experience supporting software implementation, Full-stack experience, React, TypeScript, Node.js
Nice to Have
HIPAA, FHIR, HIE, IHE, EHRR, NPI, TEFCA, ADT, HL7, HEDIS, RAF, SNOMED, LOINC, ICD-10
What You'll Do.
Serve as primary point of contact
Conduct discovery calls
Participate in weekly syncs
Maintain customer relationship
Provide technical expertise
Troubleshoot and debug issues
Manage customer requests
Communicate product updates
Manage APIs and integrations
Work with customers from onboarding to production
How You'll Work.
Team & Collaboration
Work with engineering team; Join weekly syncs to update team; Participate in sprint planning; Participate in retro sessions; Participate in quarterly planning
Communication Scope
Communicate resolutions to customers; Proactively communicate product updates
Process & Methodology
Assess priority, Coordinate with engineering, Track progress, Communicate resolutions
Full Job Description
Implementation Engineer San Francisco, CA On-site Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity. About you In a nutshell, we're looking for a Implementation Engineer with the following specific qualities: - You’re entrepreneurial-minded, with an olympian-level work ethic (nearly our entire engineering team consists of former founders). - You are confident in your ability to connect with customers and building strong partnerships while providing technical guidance - You believe you can solve any problem that comes at you, and don't shy away from diving deep into areas where you may lack domain expertise and have a strong sense of ownership over your work. - You care more about the end result and delivering value to a customer, rather than what new and frilly tech is being used under the hood for a given feature. - When someone scopes out a project with an ETA of 3 weeks, you ask yourself "why can't it be done in 3 days?". - You’re a hacker at heart, and have a good sense of what rules should, and shouldn’t, be broken. What you'll be doing After quickly ramping up using our comprehensive onboarding materials to get familiar with our domain, and codebase, the goal would be to g
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