Abridge
Healthcare
ImplementationEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Implementation Engineer at Abridge. Skills: Technical execution, Problem resolution, Partner success. Own post-sales technical execution. Instill technical confidence”
What You'll Achieve.
Meet partner growth goals; Ensure adoption and growth; Address risks before issues; Scale across all partners; Enhance ability to serve partners
Industry & Context.
Diagnose issues; Troubleshoot issues; Find creative solutions; Complex problems; Ambiguous problems
20% travel
What They're Looking For.
Must Have
5+ years experience supporting business-critical relationships
Nice to Have
Experience integrating with EHR, Deep expertise in Epic configurations, Familiarity with Python scripting, Familiarity with Bash scripting, Familiarity with SQL queries, Familiarity with privacy protocols, Familiarity with security protocols, Experience spanning success management, Experience spanning account management, Experience spanning tiered support, Experience spanning escalation protocols
What You'll Do.
Own post-sales technical execution
Instill technical confidence
Diagnose and troubleshoot technical issues
Drive issues to resolution
Own higher-level technical escalations
Coordinate with engineering
Monitor integration health metrics
Identify optimization opportunities
Address technical risks
Act as technical bridge
Ensure clear communication
Advise on technical strategies
Serve as internal SME
Develop product deployment playbook
Consult on technical requirements
Consult on technical risks
Support partner-facing teams
Enhance ability to serve partners
Lead after-hours support
How You'll Work.
Team & Collaboration
Partner-facing teams; Integration Engineering; Partner Success; Implementation teams; Internal teams; Engineering team
Communication Scope
Translate technical topics; Executive communication
Full Job Description
ABOUT ABRIDGE Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. THE ROLE As an Implementation Engineer at Abridge, you will be the technical backbone of our post-sales journey as the person our health systems rely on to remove technical barriers, keep integrations running smoothly, and ensure Abridge performs at its best in their unique deployments. You'll work directly with our partners, diagnosing issues, advising on product decisions, proactively monitoring integration health, and building the documentation and tooling that allow our partner-facing teams to scale. Ideally, you thrive in a startup environment, specifically with a culture that's built on seeing obstacles as opportunities, having a bias toward execution, perpetually curious, and helping teammates and partners succeed. WHAT YOU’LL DO - Own the post-sales technical execution of Abridge product deployments and expertise, ensuring we meet our partner growth goals. Be the person who instills technical confide
Applying for this Implementation Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Abridge?
Real rants from real employees. Read before you apply.