ImplementationDirector

Our healthcare system is the leading cause of personal bankruptcy in the U. S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U. S. Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience. The Role Cedar’s Delivery team is responsible for the end-to-end implementation of Cedar’s product suite. Implementations are a critical part of Cedar’s client lifecycle – the process by which prospects become live clients, and contracted ARR becomes actualized ARR – and can be divided into four major implementation phases: Sell: advising the client during the late stages of a Cedar sale on the overall structure of a Cedar implementation and key design decisions, guided by Cedar best practices Solution: architecting a client-tailored implementation plan that surfaces key decisions and risks early on to ensure a smooth process and timely product go-live Ship: flawlessly executing on the implementation plan in partnership with client leaders, client operators, and Cedar’s Client Growth team, leveraging our playbooks and best practices to get the product live in a smooth and timely manner Scale: monitoring the overall stability of Cedar’s product performance after product go-live, resolving support requests, and thoughtfully transitioning the client to steady state We are seeking an Implementation Director to lead our largest, most strategic implementations within the third stage (Ship) of each client’s Cedar implementation journey. In this role, you will leverage your deep healthcare implementation experience a